This course explores the out-of-the-box capabilities of Amazon Connect, the various roles in the Amazon Connect contact center, and the Amazon Connect Contact Control Panel (CCP). The course includes the key features to deploy in Amazon Connect, considerations to get started, and a contact center agent’s daily activities.
Introduction to Amazon Connect and the Contact Control Panel
Introduction to Amazon Connect and the Contact Control Panel
Taught in English
1 hour to complete
Flexible schedule
Learn at your own pace
Details to know
Recently updated!
March 2024
Assessments
1 assignment
See how employees at top companies are mastering in-demand skills
There is 1 module in this course
This course explores the out-of-the-box capabilities of Amazon Connect, the various roles in the Amazon Connect contact center, and the Amazon Connect Contact Control Panel (CCP). The course includes the key features to deploy in Amazon Connect, considerations to get started, and a contact center agent’s daily activities.
What's included
1 reading1 assignment
Instructor
Offered by
Recommended if you're interested in Support and Operations
Politecnico di Milano
Howard University
Icahn School of Medicine at Mount Sinai
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