About this Course
4.7
180 ratings
33 reviews
100% online

100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Intermediate Level

Intermediate Level

Hours to complete

Approx. 24 hours to complete

Suggested: 4 weeks of study, 3-5 hours/week...
Available languages

English

Subtitles: English, Mongolian

Skills you will gain

Business CommunicationNegotiationPlanningLanguage
100% online

100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Intermediate Level

Intermediate Level

Hours to complete

Approx. 24 hours to complete

Suggested: 4 weeks of study, 3-5 hours/week...
Available languages

English

Subtitles: English, Mongolian

Syllabus - What you will learn from this course

Week
1
Hours to complete
8 hours to complete

Week 1: Exchanging Information

Exchanging information is the first step in negotiating. In this module, we’re going to look at ways to request and give information. We’ll also look at how to make comparisons before making a final decision. ...
Reading
16 videos (Total 71 min), 5 readings, 10 quizzes
Video16 videos
Video: Course Overview3m
Video: Leaving a Voicemail9m
Video: Content and Vocabulary for Leaving a Voicemail5m
Video: Describing a Service, Part 13m
Video: Interview with Holly Reynolds, Edgewater Hotel6m
Video: Describing a Service, Part 27m
Video: Comparing Services, Part 16m
Scenario: Comparing Venues1m
Video: Comparing Services, Part 26m
Video: Making Decisions1m
Scenario: Making a Decision 11m
Video: Vocabulary4m
Scenario: Making a Decision, 22m
Video: Scenario Summary38s
Video: Communicating Decisions10m
Reading5 readings
Read Me10m
Lesson Vocabulary List10m
The Edgewater Hotel10m
Lesson Vocabulary List10m
Lesson Vocabulary List10m
Quiz8 practice exercises
Guidelines for Leaving a Voicemail20m
Vocabulary in a Voicemail20m
Holly Reynolds, Edgewater Hotel10m
The Edgewater Hotel10m
Describing a Service22m
Language of Comparison20m
Finishing Sentences28m
Giving Reasons in Email10m
Week
2
Hours to complete
6 hours to complete

Week 2: Negotiating

In this week, you will receive an overview of negotiations, learn to make a proposal, and also be able to make a concession during negotiations....
Reading
16 videos (Total 78 min), 5 readings, 8 quizzes
Video16 videos
Video: Interview with Dan Poston, Assistant Dean, UW Foster School Of Business5m
Video: Negotiation Strategies5m
Scenario: Phone Call #143s
Scenario: Phone Call #253s
Video: Successful Negotiation1m
Video: Cultural Differences in Negotiation3m
Video: Summary1m
Video: Negotiating Language4m
Scenario: Making a Proposal3m
Video: Details of a Proposal11m
Video: Negotiation Guidelines5m
Video: Persuasion3m
Video: Guidelines and Language Negotiating by Email11m
Video: Being Clear in Negotiations by Email13m
Video: Week 2 Summary53s
Reading5 readings
Lesson Vocabulary List10m
The Art of Persuasion10m
Link to "The Science of Persuasion"10m
Lesson Vocabulary List10m
Lesson Vocabulary List10m
Quiz7 practice exercises
Interview with Dan Poston12m
Negotiating Guidelines and Vocabulary20m
Making Proposals Vocabulary16m
Proposals, Counter Offers, and Concessions30m
Persuasion10m
Negotiating by Email16m
Email Negotiations Vocabulary20m
Week
3
Hours to complete
9 hours to complete

Week 3: Handling Problems

When plans are in place, there is always a chance of things going wrong. In this module, you will learn about the techniques to handle problems as they arise....
Reading
10 videos (Total 73 min), 4 readings, 10 quizzes
Video10 videos
Describing Problems7m
Video: Language and Guidelines for Describing a Problem6m
Video: Introduction to Dealing with Problems11m
Video: Guidelines and Language for Identifying and Initial Response to Problem4m
Interview with Holly Reynolds about Customer Service4m
Video: Responding to a Customer Problem Example5m
Video: Language for Resolving Problems7m
Video: Following Up on a Problem, Part 112m
Video: Following Up On A Problem, Part 211m
Reading4 readings
Lesson Vocabulary List10m
Lesson Vocabulary List10m
Lesson Vocabulary List10m
Lesson Vocabulary List10m
Quiz8 practice exercises
Guidelines for Describing Problems16m
Language for Describing Problems20m
Dealing With Problems32m
How to Resolve Problems20m
Resolving a Problem24m
Resolving Problems: A Conversation22m
Follow Up or Final Email?16m
Following Up On Problems16m
Week
4
Hours to complete
8 hours to complete

Week 4: Planning and Announcing Events

Planning events can be a lot of work, but has a huge pay off. You will learn about organizing and announcing events before implementing your plans....
Reading
11 videos (Total 60 min), 4 readings, 8 quizzes
Video11 videos
Interview with MOHAI11m
Video: Organizing An Event, Part 13m
Scenario: Planning Meetings2m
Video: Organizing An Event, Part 26m
Video: Making A To-Do List2m
Introduction To Announcements9m
Video: Writing a Formal Event Announcement6m
Video: Writing an Event Announcement3m
Video: Introduction To Writing Announcements1m
Video: The Language of Conferences9m
Reading4 readings
Lesson Vocabulary List10m
Lesson Vocabulary List10m
Washington State Tourism Network10m
Lesson Vocabulary List10m
Quiz6 practice exercises
MOHAI Museum History10m
Interview with Christine Kolodoge, MOHAI10m
Planning Events30m
Lists In Announcements20m
Washington State Tourism Network18m
Conferences30m
4.7
33 ReviewsChevron Right
Career direction

40%

started a new career after completing these courses
Career Benefit

40%

got a tangible career benefit from this course
Career promotion

50%

got a pay increase or promotion

Top Reviews

By BANov 9th 2017

I learnt much in that course .. here is my linkedIn profile https://www.linkedin.com/in/basemyanni/

By SSJan 3rd 2017

if you write on the Blackboard the name of course I fill difficult always to find it.

Instructors

Avatar

Richard Moore

Extension Lecturer, International & English Language Programs
UW Educational Outreach
Avatar

Wendy Asplin

Extension Lecturer, International & English Language Programs
UW Educational Outreach

About University of Washington

Founded in 1861, the University of Washington is one of the oldest state-supported institutions of higher education on the West Coast and is one of the preeminent research universities in the world....

About the Business English Communication Skills Specialization

This Specialization is designed to teach you to communicate effectively in English in professional contexts. You will expand your English vocabulary, improve your ability to write and speak in English in both social and professional interactions, and learn terminology and skills that you can apply to business negotiations, telephone conversations, written reports and emails, and professional presentations....
Business English Communication Skills

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.