About this Course
4.7
3 ratings
Specialization
100% online

100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Intermediate Level

Intermediate Level

Hours to complete

Approx. 20 hours to complete

Suggested: 6 weeks of study, 1-2 hours per week...
Available languages

Chinese (Simplified)

Subtitles: Chinese (Simplified), Spanish, English
Specialization
100% online

100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Intermediate Level

Intermediate Level

Hours to complete

Approx. 20 hours to complete

Suggested: 6 weeks of study, 1-2 hours per week...
Available languages

Chinese (Simplified)

Subtitles: Chinese (Simplified), Spanish, English

Syllabus - What you will learn from this course

Week
1
Hours to complete
5 hours to complete

预算 Budgeting

在进行预算时,凯萨琳要求经理们在开销上持平。杰克却不理会这请求,反而认为多花费在宣传上可增进销售量。你觉得凯萨琳会如何处理这状况? 这一周,你会看到凯萨琳和杰克讨论他的预算,也会观察到她如何利用问题来协助杰克找出可以符合两人需求的办法。这周结束后,你所提出的问题是不仅能够主导开放与诚实的对谈,而且显示出建设性的结果。 While in the budgeting process, Catherine asks managers to keep their expenses flat. Jake, however, ignores this request believing he can increase sales by spending more on promotions. How do you think Catherine handles this situation? In this week, you’ll watch Catherine and Jake talk about his budget. You’ll observe how she uses questions to help Jake think of ways to meet both of their needs. After completing this week, you’ll be able to form questions that lead to open and honest conversations and produce positive results....
Reading
6 videos (Total 30 min), 11 readings, 7 quizzes
Video6 videos
1.4 Probing Questions3m
1.10 Open Communication5m
1.12 Forming Yes/No Questions6m
1.14 Forming WH questions5m
1.19 Review: Budgeting5m
Reading11 readings
1.1 Weekly Goals and Advice from Instructors10m
1.3 Vocabulary Preview: Budgeting10m
1.5 "How to Ask the Right Questions: A Framework for Asking"10m
1.7 Probing Question Stems10m
1.9 Asking the right questions? Have Intellectual Curiosity10m
Bonus: Worksheet for Practicing How to Say Numbers10m
Bonus: "Sensitivity to Criticism Test"10m
1.15 "Your Company's Culture" An article with lots of WH-questions10m
1.17 "Getting to Yes: Interest versus Positions"10m
1.18 Budget Review Worksheet (Use with Review: Budgeting)10m
1.22 Quizlet Vocabulary Practice: Budgeting10m
Quiz6 practice exercises
1.6 Probing Questions8m
1.8 Probing Question Stems2m
1.11 Open Communication8m
1.13 Forming Yes/No Questions8m
1.16 Forming WH Questions8m
1.21 Week 1 Test26m
Week
2
Hours to complete
5 hours to complete

预测 Forecasting

你已经完成数据收集、分析报告以及预测。现在,你必须要清楚解释你的结论。这周结束后,你对这艰难的任务有充分的准备,练习实用的语言来描述图表所要表达的故事。在接受挑战时,保持冷静及避免存有戒心的情况下采用策略。在挑战篇中,有凯萨琳做为一个范例,你将会有个好的开始。You’ve collected the data, done the analysis, made the forecasts. Now, you must be able to clearly explain your conclusions. After completing this week, you’ll be more prepared for this difficult task. You’ll practice useful language for describing the whole story represented in your charts and graphs and use strategies for staying calm and avoiding defensiveness when challenged. With Catherine as a model in The Challenge, you’ll be off to a good start....
Reading
6 videos (Total 32 min), 9 readings, 6 quizzes
Video6 videos
2.4 Answering Questions Without Defensiveness4m
2.6 Chart Communication5m
2.11 Transition phrases for Contrast and Additions4m
2.13 Transition Phrases for Cause and Effect4m
2.17 Review (Watch with Companion Worksheet)9m
Reading9 readings
2.1 Weekly Goals and Advice from Instructors10m
2.3 Vocabulary Preview: Forecasting10m
2.7 "How to Give a Great Financial Presentation" (by telling a story)10m
2.8 "Secrets of Reading Financial Reports"10m
2.9 How to Organize your Story and Other Hints10m
Bonus: "4 Magic Phrases"10m
2.15 More Transition Phrases for Cause/Effect, Contrast and Addition10m
2.16 Review Companion Worksheet10m
2.21 Quizlet Vocabulary Practice: Forecasting10m
Quiz5 practice exercises
2.5 Answering Questions Without Defensiveness8m
2.10 Chart Communication/Storytelling14m
2.12 Transition Phrases for Contrast and Additions10m
2.14 Transition Phrases for Cause and Effect8m
2.20 Week 2 Chapter Test24m
Week
3
Hours to complete
5 hours to complete

采购 Purchasing

要核准大量开支表示需花好几个小时来互相迁就、说服及退让。这可能会是一段痛苦的过程,但无需如此。只要照着流程走会解除这痛苦,学习语言和流程能够成功地达成大家开心的协议。这周结束后,你将会按照流程和利用语言谈判双赢的解决之道,也能辨识出道德伦理上诡计端倪的情况,这时是表现出你诚实正直的品格。Approving a large expenditure means many hours of giving and taking, of persuading and conceding. This can be a painful process, but it doesn’t need to be. Follow a process that will take the pain away. Learn the language and the process for successfully negotiating solutions where everyone is happy. After completing this week, you’ll be able to follow a process and use the language for negotiating win-win solutions. You’ll also be able to recognize tricky ethical situations where your integrity can shine....
Reading
6 videos (Total 29 min), 8 readings, 7 quizzes
Video6 videos
3.4 Making Concessions4m
3.8 Maintaining Integrity4m
3.13 Persuasive Language-Logic5m
3.16 Phrases for Concession3m
3.19 Review8m
Reading8 readings
3.1 Weekly Goals and Advice from Instructors10m
3.3 Vocabulary Preview: Purchasing10m
3.5 Conceed to Your Ego: A Video10m
3.9 Five Ways to See if your Business Integrity is Showing10m
3.11 "The 6 Types of Socratic Questions"10m
3.15 More Phrases for Concession and Counter Arguments10m
3.18 Review Companion Worksheet: How to Negotiate a Win Win10m
3.23 Quizlet Vocabulary Practice: Purchasing10m
Quiz6 practice exercises
3.7 Making Concessions10m
3.10 Maintaining Integrity10m
3.12 Socratic Questions and Business Integrity Showing6m
3.14 Persuasive Language-Logic8m
3.17 Phrases for Concession8m
3.22 Week 3 Chapter Test12m
Week
4
Hours to complete
5 hours to complete

稽核 Auditing

「你需要什么文件 ?」、「对不起,我没有时间。」这些用语在准备稽核作业时是很普遍听到的。你需有强大权力才可使每人都做到你要求做的事吗? 虽然你没有这权力,但绝对是有能力主导他人。这周结束后,你会辨别五大权力,对积极互动产生影响力,以及使用有目的性意义口吻的字词。 “What documentation do you need?” “I’m sorry, but I don’t have time.” These statements are commonly heard while preparing for an audit. Do you have to have super powers to get everyone to just do what you ask? Although you may not have super powers, you definitely have the power to lead others. After completing this week, you’ll be able to recognize 5 types of power, influence positive interactions, and find words that carry the tone of your intended meaning. ...
Reading
6 videos (Total 32 min), 10 readings, 6 quizzes
Video6 videos
4.4 Types of Power4m
4.8 How to Use Different Types of Power4m
4.12 Speaking Tone5m
4.17 Writing Tone7m
4.19 Review: Auditing6m
Reading10 readings
4.1 Weekly Goals and Advice From Instructors10m
4.3 Vocabulary Preview: Auditing10m
4.5 Auditors and Power Relationships: How Can We Get Along?10m
4.6 William Ury: "NO Means Yes" ~ Tell that to Your Auditor!10m
4.9 "Five Ways To Get Anyone To Do Anything"10m
4.13 Sound of Confidence: Amy Cuddy's Power Poses10m
4.14 Three Productive Language Choices10m
4.16 Companion Email for "Writing Tone" Instructional Video: Delay in analytic software launch10m
Bonus: Super Cool Comparison Tool for Analyzing How Well Your Writing Style Matches Others10m
4.22 Quizlet Vocabulary Practice: Auditing10m
Quiz5 practice exercises
4.7 Types of Power8m
4.11 Using Different Types of Power6m
4.15 Speaking Tone and Body Language8m
4.18 Writing Tone6m
4.21 Week 4 Chapter Test10m

Instructors

Avatar

Andrea Mürau Haraway

International Educator
Arizona State University, Global Launch
Avatar

Wanda Huber

International Educator
Arizona State University Global Launch
Avatar

Jenny Young

International Educator
Arizona State University Global Launch
Avatar

Beatriz Fuentes-Anderson

International Educator
Arizona State University Global Launch

About Arizona State University

Arizona State University has developed a new model for the American Research University, creating an institution that is committed to excellence, access and impact. ASU measures itself by those it includes, not by those it excludes. ASU pursues research that contributes to the public good, and ASU assumes major responsibility for the economic, social and cultural vitality of the communities that surround it....

About the 商务英语课程 Business English Specialization

本专业化课程可作为商务英语导论,你将学到各项主题沟通,例如管理、财务和营销。你也将会写提案、执行摘要和营销数据。你也会学到所需的语言结构来召开会议、达到销售目标、以及和其他企业交易谈判。在总体计划案,你将用英文来应用这些技能来沟通和发表新产品,并确认商务执行部门使用多样化的语言能力工具,可实际运用在商务情境和各种的实用状况。 This Specialization serves as an introduction to Business English, where you will learn to communicate about topics such as management, finance and marketing. You will also write proposals, executive summaries, and marketing materials. You will also learn the necessary language structures to run a meeting, achieve sales, and negotiate other business transactions. In the Capstone Project, you will apply these skills to communicate and launch a new product in English, making sure that business executives have a variety of linguistic tools with practical applications in business scenarios in a variety of functional areas....
商务英语课程 Business English

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

  • This specialization was designed for business professionals and executives with an intermediate level of English. This means you can hold basic conversations in English, you can read, understand, and write simple emails, and you can understand some of what you hear in the English language news.

    More specifically, your linguistic competence can be measured by your scores on the TOEFL iBT or IELTS exams. A minimum score of 4 on the IELTS exam or 31 or higher on the TOEFL iBT exam indicate an intermediate level. (Obtaining official test scores is not necessary to participate in the specialization. These scores serve only as a point of reference for learners.)

More questions? Visit the Learner Help Center.