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Setting Expectations & Assessing Performance Issues, University of California, Davis

4.7
233 ratings
54 reviews

About this Course

If you don’t know where you are going, any road will take you there. One of the most important roles of a manager is to ensure everyone knows the destination. The most effective managers set expectations and assess their employees’ performance against those expectations, and take a coaching approach to helping them get to the destination. That’s exactly what you’ll learn to do in this course! You will explore how to collaboratively develop expectations with those you lead. When you encounter expectations that are not being met, you’ll learn how to use "Coaching Algebra" to determine the underlying issues that are impeding performance, and how to respond as a manger-coach. We look forward to you joining us as we explore these essential coaching topics!...

Top reviews

By KB

Aug 23, 2018

Great course! I always just assumed that employees knew what was expected of them. Setting expectations (not rules) is so important in today's world. I'm so glad that I found this class. Thank you!

By LB

Jun 09, 2018

Great course allowing the student to develop a real thoughtful coaching philosophy. I look forward to implementing what I've learned with my team. The possibilities are limitless.

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52 Reviews

By Petr Martinák

Dec 10, 2018

Useful theory and practices how to set expectation, work with a team, evaluate the team and mainly improve the team. I would recommend it to all line managers and team leaders.

By Paige Schnabel

Dec 10, 2018

Good job of explaining KPIs but not practicing how to give feedback.

By cynthia samneh

Oct 29, 2018

Very helpful , I recommend everyone to finish the 4 courses

By Deyi Dai

Sep 15, 2018

I am team leader, this course is really helpful.

By Pierre ibrahim

Aug 28, 2018

like

By Kristen Brown

Aug 23, 2018

Great course! I always just assumed that employees knew what was expected of them. Setting expectations (not rules) is so important in today's world. I'm so glad that I found this class. Thank you!

By Bridget Etheridge

Aug 21, 2018

Everything I needed to know about KPI and expectations! Kris Placky was awesome.

By Maurice Edwards

Jul 09, 2018

This excellent course helps one focus on the observable and measurable bits of a management enterprise, allowing the manager to remove subjectivity from the process and focus on the important stuff. The class helps managers get down to the business of getting down to business!

By Lesa Beals

Jun 09, 2018

Great course allowing the student to develop a real thoughtful coaching philosophy. I look forward to implementing what I've learned with my team. The possibilities are limitless.

By Jose romero

Jun 07, 2018

excelente