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Communication in the 21st Century Workplace, University of California, Irvine

4.1
916 ratings
170 reviews

About this Course

In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.). Upon completing this course, you will be able to: 1. Define communication and its role in the workplace 2. Describe benefits of effective communication in the workplace 3. Identify and explain most common audiences and techniques for communicating with each audience 4. Identify and solve common obstacles to effective communication 5. Summarize the 5 Step Technique and explain its usefulness in communicating with your manager 6. Discuss the best approaches and communication techniques for delivering bad news to your manager 7. Describe ways to make positive connections with your staff. 8. Discuss techniques for deciphering the communication styles of executive managers 9. Discuss techniques for identifying the characteristics and drivers of executive managers 10. Discuss techniques for persuading executive management 11. Identify best practices for working successfully with virtual/remote teams 12. Apply proven techniques for effective conference calls and webinars...

Top reviews

By NA

Apr 12, 2016

This course is really helpful. I would recommend it to my friend to learn how they can improve their communication skills at workplace and can be a good employee and a great manager.

By MM

Feb 01, 2016

The content of the course was good. Lectures were effective. I specially liked the last statement after every lecture "where ever you may be have a great time"

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169 Reviews

By Andrew Chien Kai Bing

Apr 10, 2019

Readings are practical and very detailed

By Dalton Schumacher

Mar 29, 2019

Very nice skills to have and I am happy to have gone through it as, what may seem like an obvious subject, few people understand and actually use the skills. This could definitely get you more of an edge if you are looking to advance in your career. Rated 4 of 5 stars due to the fact that it is more of a surface level course then something to really dive into in itself. Otherwise, really great.

By Chandan PANDE

Mar 28, 2019

Great course to understand Professional communication techniques

By Duncan Eric Oseni Omuse

Mar 08, 2019

Skill sharpener

By Nguyễn Huy Cường

Mar 07, 2019

Excellent course.

By Barbara Serralheiro

Mar 06, 2019

The study material is great and the extra reading material very useful, in general a great course. In my opinion some of the answers in the quiz tests are debatable.

By Jill Johnson

Mar 06, 2019

Thank you for providing useful tips

By Nikii Munro

Feb 28, 2019

Great course with relevant concepts. Would have given 5 stars, but there were some sites i could not access without paying extra for a subscription.

By Charudatta Ganpule

Feb 14, 2019

Excellent course. short and to the point and very practical. Thanks a lot.

By David Ten Brink Rio

Feb 13, 2019

Explanations were too wordy, lecture slides didn't not contain much of the information discussed and the presentation had very little visual reinforcement.