About this Course
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English

Subtitles: English

100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

English

Subtitles: English

Syllabus - What you will learn from this course

Week
1
27 minutes to complete

Introduction to Specialisation and Course

In the course ‘Establishing a professional ‘self’ through effective intercultural communication’, you will learn how to communicate effectively to establish relationships with colleagues in a culturally and linguistically diverse community and workplace. As language reflects cultures, we will begin the course by highlighting the need to take into considerations cultural values when we communicate in a multicultural community and workplace. We then move on to discuss some effective communication skills required to build relationships with colleagues in a globalised workplace. You will learn to adopt appropriate intrapersonal and interpersonal communicative strategies to present information based on the 7 communication principles. And, finally, you will learn to build your personal profile and appropriately align yourself to a globalised workplace.

...
2 videos (Total 7 min), 2 readings
2 readings
Specialisation Overview10m
(FAQ) Frequently Asked Questions10m
1 hour to complete

Establish Work Relationships

In this module, you will learn that, in order to adopt appropriate communication strategies in a globalised workplace, it is very important to gain insights into what is valued in a culture and how language is used to reflect cultural values. We can then move on to discuss some effective intrapersonal and interpersonal communication skills required to build relationships with colleagues and to inform others in a workplace.

...
9 videos (Total 58 min), 1 reading, 1 quiz
9 videos
Masculinity and Femininity3m
Long and Short Term Orientation3m
How cultural values affect the way we communicate6m
Intrapersonal Communication9m
Communication Process12m
Cultural Values, Context and Politeness10m
1 reading
References10m
1 practice exercise
Establish Work Relationships20m
Week
2
9 hours to complete

Effective Communication

In this module, you will learn about the 7 principles of effective communication, and how you can effectively inform your colleagues based on the 7 principles of communication to inform.

...
15 videos (Total 119 min), 2 readings, 4 quizzes
15 videos
Correctness3m
Conciseness3m
Concreteness4m
Coherence4m
Courtesy7m
Summary for 7Cs1m
Using the 7Cs to Inform9m
Giving Instructions14m
Offering Suggestions16m
Seeking Clarification15m
Giving Bad News21m
Summary for Interpersonal Communicative Strategies2m
2 readings
References10m
Pre-lesson tasks10m
1 practice exercise
Quiz for Giving Instructions20m
Week
3
4 hours to complete

Personal Profile

And, finally, you will learn how to establish a professional self in a globalised workplace. You will learn to adopt strategies to build a professional image and relationships with colleagues as a team member and team leader in a globalised workplace, align yourself to your workplace, build your own personal profile (brand) in a workplace, and use social networking sites to widen your network and present your personal profile (brand).

...
6 videos (Total 65 min), 3 readings, 1 quiz
6 videos
In Workforce17m
Connecting on Social Networking Sites14m
Etiquettes of using Social Networking Websites8m
3 readings
References10m
Useful websites for your personal branding, CV and portfolio10m
References10m
4.2
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Top reviews from Establishing a Professional ‘Self’ through Effective Intercultural Communication

By SBOct 25th 2016

It is extremely contemporary and a very useful course!

Instructor

Avatar

Misty So-Sum Wai-Cook

Dr
Centre for English Language Communication

About National University of Singapore

A leading global university located in Asia, the National University of Singapore (NUS) is Singapore’s flagship university, and offers a global approach to education and research with a focus on Asian perspectives and expertise. Its transformative education includes a broad-based curriculum underscored by multi-disciplinary courses and cross-faculty enrichment. ...

About the Effective Communication in the Globalised Workplace Specialization

In this Specialization aimed for those who are preparing to enter the workplace, we will share with you some key cultural and linguistic features characterizing effective communication in this increasingly diverse and internationalised workplace. This is done through four courses, building from knowing the self to communicating with the inner circle of colleagues within the organisation and expanding this circle to include external partners and stakeholders. There is also a capstone project which requires you to apply what you have learned in the four courses in real-life contexts potentially with industry players....
Effective Communication in the Globalised Workplace

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

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