About this Course
4.6
89 ratings
27 reviews
Specialization
100% online

100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Intermediate Level

Intermediate Level

Hours to complete

Approx. 13 hours to complete

Suggested: 6 weeks of study, 1-2 hours per week...
Available languages

English

Subtitles: English, Spanish

Skills you will gain

Win-Win GameBusiness CommunicationFinanceLeadershipNegotiation
Specialization
100% online

100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Intermediate Level

Intermediate Level

Hours to complete

Approx. 13 hours to complete

Suggested: 6 weeks of study, 1-2 hours per week...
Available languages

English

Subtitles: English, Spanish

Syllabus - What you will learn from this course

Week
1
Hours to complete
5 hours to complete

Budgeting

While in the budgeting process, Catherine asks managers to keep their expenses flat. Jake, however, ignores this request believing he can increase sales by spending more on promotions. How do you think Catherine handles this situation? In this week, you’ll watch Catherine and Jake talk about his budget. You’ll observe how she uses questions to help Jake think of ways to meet both of their needs. After completing this week, you’ll be able to form questions that lead to open and honest conversations and produce positive results....
Reading
6 videos (Total 30 min), 11 readings, 7 quizzes
Video6 videos
1.4 Probing Questions3m
1.10 Open Communication5m
1.12 Forming Yes/No Questions6m
1.14 Forming WH Questions5m
1.19 Review: Budgeting5m
Reading11 readings
1.1 Weekly Goals and Advice from Instructors10m
1.3 Vocabulary Preview: Budgeting10m
1.5 "How to Ask the Right Questions: A Framework for Asking"10m
1.7 Probing Question Stems10m
1.9 Asking the right questions? Have Intellectual Curiosity10m
Bonus: Worksheet for Practicing How to Say Numbers10m
Bonus: "Sensitivity to Criticism Test"10m
1.15 "Your Company's Culture" An article with lots of WH-questions10m
1.17 "Getting to Yes: Interest versus Positions"10m
1.18 Budget Review Worksheet (Use with Review: Budgeting)10m
1.22 Quizlet Vocabulary Practice: Budgeting10m
Quiz6 practice exercises
1.6 Probing Questions8m
1.8 Probing Question Stems2m
1.11 Open Communication8m
1.13 Forming Yes/No Questions8m
1.16 Forming WH Questions8m
1.21 Week 1 Test26m
Week
2
Hours to complete
5 hours to complete

Forecasting

You’ve collected the data, done the analysis, made the forecasts. Now, you must be able to clearly explain your conclusions. After completing this week, you’ll be more prepared for this difficult task. You’ll practice useful language for describing the whole story represented in your charts and graphs and use strategies for staying calm and avoiding defensiveness when challenged. With Catherine as a model in The Challenge, you’ll be off to a good start....
Reading
6 videos (Total 32 min), 9 readings, 6 quizzes
Video6 videos
2.4 Answering Questions Without Defensiveness4m
2.6 Chart Communication5m
2.11 Transition Phrases for Contrast and Additions4m
2.13 Transition Phrases for Cause and Effect4m
2.17 Review (Watch with Companion Worksheet)9m
Reading9 readings
2.1 Weekly Goals and Advice from Instructors10m
2.3 Vocabulary Preview: Forecasting10m
2.7 "How to Give a Great Financial Presentation" (by telling a story)10m
2.8 "Secrets of Reading Financial Reports"10m
2.9 How to Organize your Story and Other Hints10m
Bonus: "4 Magic Phrases"10m
2.15 More Transition Phrases for Cause/Effect, Contrast and Addition10m
2.16 Review Companion Worksheet10m
2.21 Quizlet Vocabulary Practice: Forecasting10m
Quiz5 practice exercises
2.5 Answering Questions Without Defensiveness8m
2.10 Chart Communication/Storytelling14m
2.12 Transition Phrases for Contrast and Additions10m
2.14 Transition Phrases for Cause and Effect8m
2.20 Week 2 Chapter Test24m
Week
3
Hours to complete
5 hours to complete

Purchasing

Approving a large expenditure means many hours of giving and taking, of persuading and conceding. This can be a painful process, but it doesn’t need to be. Follow a process that will take the pain away. Learn the language and the process for successfully negotiating solutions where everyone is happy. After completing this week, you’ll be able to follow a process and use the language for negotiating win-win solutions. You’ll also be able to recognize tricky ethical situations where your integrity can shine....
Reading
6 videos (Total 29 min), 8 readings, 7 quizzes
Video6 videos
3.4 Making Concessions4m
3.8 Maintaining Integrity4m
3.13 Persuasive Language-Logic5m
3.16 Phrases for Concession3m
3.19 Review8m
Reading8 readings
3.1 Weekly Goals and Advice from Instructors10m
3.3 Vocabulary Preview: Purchasing10m
3.5 Conceed to Your Ego: A Video10m
3.9 Five Ways to See if your Business Integrity is Showing10m
3.11 "The 6 Types of Socratic Questions"10m
3.15 More Phrases for Concession and Counter Arguments10m
3.18 Review Companion Worksheet: How to Negotiate a Win Win10m
3.23 Quizlet Vocabulary Practice: Purchasing10m
Quiz6 practice exercises
3.7 Making Concessions10m
3.10 Maintaining Integrity10m
3.12 Socratic Questions and Business Integrity Showing6m
3.14 Persuasive Language-Logic8m
3.17 Phrases for Concession8m
3.22 Week 3 Chapter Test12m
Week
4
Hours to complete
5 hours to complete

Auditing

“What documentation do you need?” “I’m sorry, but I don’t have time.” These statements are commonly heard while preparing for an audit. Do you have to have super powers to get everyone to just do what you ask? Although you may not have super powers, you definitely have the power to lead others. After completing this week, you’ll be able to recognize 5 types of power, influence positive interactions, and find words that carry the tone of your intended meaning. ...
Reading
6 videos (Total 32 min), 10 readings, 6 quizzes
Video6 videos
4.4 Types of Power4m
4.8 How to Use Different Types of Power4m
4.12 Speaking Tone5m
4.17 Writing Tone7m
4.19 Review: Auditing6m
Reading10 readings
4.1 Weekly Goals and Advice From Instructors10m
4.3 Vocabulary Preview: Auditing10m
4.5 Auditors and Power Relationships: How Can We Get Along?10m
4.6 William Ury: "NO Means Yes" ~ Tell that to Your Auditor!10m
4.9 "Five Ways To Get Anyone To Do Anything"10m
4.13 Sound of Confidence: Amy Cuddy's Power Poses10m
4.14 Three Productive Language Choices10m
4.16 Companion Email for "Writing Tone" Instructional Video: Delay in analytic software launch10m
Bonus: Super Cool Comparison Tool for Analyzing How Well Your Writing Style Matches Others10m
4.22 Quizlet Vocabulary Practice: Auditing10m
Quiz5 practice exercises
4.7 Types of Power8m
4.11 Using Different Types of Power6m
4.15 Speaking Tone and Body Language8m
4.18 Writing Tone6m
4.21 Week 4 Chapter Test10m
4.6
27 ReviewsChevron Right
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50%

started a new career after completing these courses
Career Benefit

50%

got a tangible career benefit from this course

Top Reviews

By ANMar 10th 2017

Thank you very much it helps a lot! The business phrases absolutely useful.\n\nThanks Again!

By MEAug 28th 2018

Great course, professional videos, good tests, I've completely satisfied. Thank you!

Instructors

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Andrea Mürau Haraway

International Educator
Arizona State University, Global Launch
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Wanda Huber

International Educator
Arizona State University Global Launch
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Jenny Young

International Educator
Arizona State University Global Launch
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Beatriz Fuentes-Anderson

International Educator
Arizona State University Global Launch

About Arizona State University

Arizona State University has developed a new model for the American Research University, creating an institution that is committed to excellence, access and impact. ASU measures itself by those it includes, not by those it excludes. ASU pursues research that contributes to the public good, and ASU assumes major responsibility for the economic, social and cultural vitality of the communities that surround it....

About the Business English Specialization

This Specialization serves as an introduction to Business English, where you will learn to communicate about topics such as management, finance and marketing. You will also write proposals, executive summaries, and marketing materials. You will also learn the necessary language structures to run a meeting, achieve sales, and negotiate other business transactions. In the Capstone Project, you will apply these skills to communicate and launch a new product in English, making sure that business executives have a variety of linguistic tools with practical applications in business scenarios in a variety of functional areas....
Business English

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.