About this course: 在你的职业生涯中，你是需使用英文的商务执行主管或是经理吗 ? 那么你知道要有良好的商务英文沟通能力是需要有专注力、字汇和运用特定的语言语法。在本课程中，你将跟着刚升迁的经理来了解她如何建立和领导出成功的团队。同时，你会将用英文来练习沟通的语言和方式，并用于以下的需求情况: ● 以诚信和尊重来召聘和训练专业的团队共同合作 ● 管理及参与有条理的会议 ● 召开有效率的电话会议 ● 书写专业也易懂的电子邮件 本课程的活动将提供机会来分享你的经验和接收来自全世界其他专业商务人士的回馈。 Are you a business executive or a manager who uses English in your career? Then you know that good business communication in English requires focus, vocabulary, and specific linguistic structures. In this course, you will follow along a recently promoted manager as she builds and leads her team to success. Together, you will practice the language and styles of communication needed in English for: • Recruiting and training a professional team to work together with integrity and respect • Managing and participating in well-organized meetings • Making telephone conferences more efficient • Writing professional emails that are easy to read The activities in this course will give you the opportunity to share your experience and receive immediate feedback from other business professionals around the world.
Created by: Arizona State University
Taught by: Wanda Huber, International Educator
Arizona State University Global Launch
Taught by: Andrea Mürau Haraway, International Educator
Arizona State University, Global Launch
Taught by: Jenny Young, International Educator
Arizona State University Global Launch
| Basic Info | Course 1 of 4 in the 商务英语课程 Business English Specialization |
| Level | Intermediate |
| Commitment | 6 weeks of study, 1-2 hours per week |
| Language | Chinese (Simplified), Subtitles: English, Spanish |
| How To Pass | Pass all graded assignments to complete the course. |
| User Ratings |
Syllabus
WEEK 1
人事与聘雇的决策 Staffing and Hiring Decisions
在本单元中，你将观察伊丽莎白如何建立她的团队的始末。你将观察她在各种情况下沟通的方法，分析她和团队的互动，从她选择的语言，无论是直接或间接的请求，你将学到更好沟通方式。经由讨论板和同侪之间评论的作业，你将综合优化你新学得的沟通技巧，并且运用在实际生活中的交谈以及活动。 In this module, you’ll follow Elizabeth through the process of building her team. You’ll look at the way she communicates depending on the situation. From this observation, you’ll be better equipped to make requests using direct and indirect approaches. by analyzing her interactions with her team, her language choices, and the communication patterns she follows. Through the discussion boards and peer reviewed assignment you will synthesize your new skills in real life conversations and activities.
7 videos, 4 readings, 5 practice quizzes
- Video: 1.1我马上召集我的团队 I'll have to build my team right away
- Reading: 1.2 Vocabulary Preview: Staffing and Hiring
- Peer Review: (Optional) Hello From___________:
- Video: 1.3 Direct and Indirect Approaches
- Practice Quiz: 1.4 Direct and Indirect Approaches
- Video: 1.5 More on the Indirect Approach
- Reading: 1.6 Example: An Indirect Message
- Practice Quiz: 1.7 The Indirect Approach
- Video: 1.8 Summarizing Basics
- Practice Quiz: 1.9 Summarizing Basics
- Reading: 1.10 "Hire Smarter, Work Better"
- Practice Quiz: 1.11 Hire Smarter, Work Better Summary
- Video: 1.12 Making Direct and Indirect Requests
- Practice Quiz: 1.13 Making Direct and Indirect Requests
- Video: 1.14 Week 1 Review
- Reading: 1.15 Quizlet Vocabulary Practice: Staffing and Hiring
- Peer Review: Apply Your Knowledge! (optional) Email: Direct or Indirect Approach
Graded: 1.16 Week 1 Test
WEEK 2
商务会议管理 Meeting Management
高效率的商务会议需要有规划、领导力与语言能力。如果缺乏这些技能，会议可能会流于无聊或缺乏生产力。虽然本单元涵盖商务会议管理的主题，但是一定不会无聊，因为我们有伊丽莎白和她的团队引导我们学习的过程。在本单元，你将观察伊丽莎白和她的团队并向他们学习。在学会商务会议管理后，你将能够规划及主持有效率的会议，重点总结会议议程的项目，然而开始发展出更好的沟通与表达的对策。 Effective business meetings require planning, leadership, and language skills and without these skills, meetings can be unproductive or even boring. Although this module covers topics related to meeting management, it’s definitely not boring because we we have Elizabeth and her team to guide us through the learning process. In this module, you’ll watch and learn from Elizabeth and her team. After completing Meeting Management, you’ll be able to plan and facilitate an effective meeting; summarize key points of an agenda item; and begin to develop strategies to help you to be better understood.
6 videos, 6 readings, 5 practice quizzes
- Reading: 2.2 Vocabulary Preview: Meeting Management
- Video: 2.3 Effective Meeting Practices
- Reading: 2.4 Example: Agenda
- Practice Quiz: 2.5 Effective Meeting Practices
- Video: 2.6 Conference Calling
- Practice Quiz: 2.7 Conference Calling Strategies
- Video: 2.8 Future Tense Contractions
- Practice Quiz: 2.9 Future Tense Contractions
- Reading: 2.10 The Future of Meetings
- Practice Quiz: 2.11 Future of Meetings
- Video: 2.12 Writing Effective Summaries
- Practice Quiz: 2.13 Writing Effective Summaries
- Video: 2.14 Week 2 Review
- Reading: 2.15 Quizlet Vocabulary Practice: Meeting Management
- Peer Review: Apply Your Knowledge! (optional) Agenda
- Reading: "A Conference Call in Real Life" - satire
- Reading: Global Meeting Planner
Graded: 2.16 Week 2 Test
WEEK 3
领导与团队合作 Leading and Teaming
有自信地打断部署，请求澄清并且得到你要的答案，拥有发言权并保持住发言权。这些都是你在领导与团队合作中所能学得与应用的技能。 Interrupt with confidence, ask for clarification and get the answer you want; hold the floor and keep it: these are some of the skills you’ll learn and apply in Leading and Teaming.
6 videos, 7 readings, 4 practice quizzes
- Reading: 3.2 Vocabulary Preview: Leading and Teaming
- Video: 3.3 Handling Interruptions
- Reading: 3.4 Amy Cuddy's TED Talk on "Power Posing"
- Video: 3.5 Conference Calling Tips for the Non-Native Speaker
- Practice Quiz: 3.6 Communication Lesson Review
- Video: 3.7 Phrases to interrupt/Hold the floor
- Practice Quiz: 3.8 Phrases to interrupt/Ask for clarification
- Reading: 3.9 Even More Phrases for Interruption and Clarification
- Practice Quiz: 3.10 More Phrases for Interruption and Clarification
- Video: 3.11 Infinitives and Gerunds
- Practice Quiz: 3.12 Infinitives and Gerunds
- Video: 3.13 Week 3 Review
- Reading: 3.14 Quizlet Vocabulary Practice: Leading and Teaming
- Peer Review: Apply Your Knowledge! (optional) Hold The Floor
- Reading: The Lewis Model of Cultural Norms
- Reading: Hofstede's Cultural Comparison Tool
- Reading: Directions for Submitting Video/Audio
Graded: 3.15 Week 3 Test
WEEK 4
规划、组织与委派 Planning, Organizing, and Delegating
如期维持业务或管理项目需要规划。这规划需要将信息组织成轻便的小套装信息，比如现况报告和电子邮件。因此，在执行规划、组织和委派时会高度专注于现况报告和电子邮件这两种文件所使用的语言。学完本单元之后，你将会运用简明的语言把大篇的重要信息总结成较小的套装文件。 Keeping the business or project running as projected requires planning. This requires information to be organized in convenient packages, like status reports and emails. Planning, Organizing, and Delegating focuses on the language of both. After completing this module, you’ll be able to use concise language to summarize key pieces of information into smaller packages.
7 videos, 5 readings, 5 practice quizzes
- Reading: 4.2 Vocabulary Preview: Planning, Organizing & Delegating
- Video: 4.3 Writing Effective Emails
- Practice Quiz: 4.4 Writing Effective Emails
- Video: 4.5 Communicating Status Reports
- Reading: 4.6 Example: Status Report
- Practice Quiz: 4.7 Communicating Status Reports
- Video: 4.8 Business Communication/Concise Language
- Practice Quiz: 4.9 Business Communication/Concise Language
- Reading: 4.10 Business Writing Tips-Changing Nouns to Verbs
- Practice Quiz: 4.11 Changing Nouns to Verbs
- Video: 4.12 Reading Numbers
- Practice Quiz: 4.13 Reading Numbers
- Video: 4.14 Week 4 Review: Part 1
- Video: 4.15 Week 4 Review: Part 2
- Reading: 4.16 Incomplete Status Report
- Reading: 4.17 Quizlet Vocabulary Practice: Planning, Organizing & Delegating
- Peer Review: Apply Your Knowledge! (optional) Status Report/Summary Section
Graded: 4.18 Week 4 Test
WEEK 5
管理与指导 Managing and Coaching
当你使用第二语言沟通时，促进员工的成就的管理技能将会更具挑战性。在完成管理与指导单元，你将会注意到积极聆听的重要性，以及使用关键语句以促进指导或辅导的过程。 Facilitating employee success is a management skill that can be even more challenging when communicating in a second language. After completing Managing and Coaching, you’ll be able to recognize the importance of active listening, use key phrases and language to facilitate the coaching and mentoring process.
6 videos, 4 readings, 5 practice quizzes
- Reading: 5.2 Vocabulary Preview: Managing & Coaching
- Video: 5.3 Coaching and Mentoring
- Practice Quiz: 5.4 Coaching and Mentoring
- Video: 5.5 Effective Teaming
- Reading: 5.6 Tuckman's Phases of Group Development
- Practice Quiz: 5.7 Phases of Group Development
- Video: 5.8 First Conditionals
- Practice Quiz: 5.9 First Conditionals
- Reading: 5.10 Active Listening Skills
- Practice Quiz: 5.11 Active Listening Skills
- Video: 5.12 Phrases for Active Listening and Feedback
- Practice Quiz: 5.13 Phrases for Active Listening and Feedback
- Video: 5.14 Week 5 Review
- Reading: 5.15 Quizlet Vocabulary Practice: Managing and Coaching
Graded: 5.16 Week 5 Test
WEEK 6
回顾 Review
本单元将会帮助你成功地完成小组讨论 This module will help you to complete the discussion panel successfully.
2 videos, 1 reading
- Video: 6.2 Review Video 2 Optional Email Peer Review
- Peer Review: 6.4 Apply Your Knowledge! (optional) Email Synthesis
- Reading: 6.5 Credits
Graded: 6.3 Final Examination
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