Chevron Left
Back to IBM Customer Engagement Specialist Professional Certificate

Learner Reviews & Feedback for IBM Customer Engagement Specialist Professional Certificate by IBM

4.8
188 ratings
53 reviews

About the Course

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It's a perfect entry point to start your career in IT with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the IBM Customer Engagement Specialist Certificate Program. We will help you to build the knowledge and develop the skills needed to be a successful Customer engagement specialist: • Communication Skills which focus on clear concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules and you will be assessed and awarded badges along the way! Earn the IBM Soft Skills badge after completing the Communication Skills and Personality modules and the IBM Call Management badge after completing the Problem Solving and Process Control modules. The course also includes interactive training including labs to reinforce all of the components above. At the conclusion of the course, you will receive an email from Coursera with the information that you will need in order to take the final certificate exam. Passing the IBM New Collar: Customer Engagement V1 exam is required in order to receive the official IBM Customer Engagement Specialist Certificate. The exam consists of 48 questions which represent the learning from all 4 modules of the course. You will have an hour to complete the exam. This exam can be taken at any Pearson VUE worldwide or through online proctored testing in select countries for $50....
Filter by:

1 - 25 of 53 Reviews for IBM Customer Engagement Specialist Professional Certificate

By Lisa C

Jun 10, 2019

There is an art to customer service and IBM delivers with this easy to understand, well thought out approach to customer support and engagement. I would recommend this to anyone who talks to any type of customer on a regular basis, as it will surely help you to exceed your customer service goals.

By Edo R

Nov 25, 2018

This is excellent training, it provide fundamental and practical skill needed for customer engagement related job

By Tatiana F

Nov 28, 2018

I am very satisfied with the program. The content is very good and the activities have been well designed. And it has a high level of participation. I recommend it 100%.

By Tirthak P

Dec 02, 2018

Great Course for customer service executives and even best for the one who is about to start serving customer :-)

By Mohammed Y

Dec 21, 2018

This course has helped me to enhance my customer support skills. I implemented these skills while I was working. I got an excellent result. Thank you for this offering !

By Raphael D

Jan 09, 2019

It's a big eye opener. I am enjoying every video of the course

By said h a

Jan 03, 2019

This course cover all theories of the custumer engagement service. It's worth to take and you have access to badges that demonstrate your skills.

By Abida F

Mar 20, 2019

It was v useful for me, thanks coursera

By pilotti

Mar 27, 2019

excellent training, permitto obtain good knowledge on how ma

By Georgios P

Mar 30, 2019

Fairly Good

By Raul M

Jan 27, 2019

Thank you for the opportunity.

By Luiz F

Feb 10, 2019

great

By Luciano M

Jan 19, 2019

Excellent course with excellent professors and teachers.

By Inegbedion L O

Mar 04, 2019

great course

By Enechaziam S U

Mar 14, 2019

The course gives a world class applicable knowledge with practical sessions to confirm what is being learnt. It is great!

By LEE, Y

Mar 15, 2019

Good Course in this field.

By FangLi

Mar 18, 2019

v

By Conveeya B

Jan 20, 2019

This is a wonderful course!

By Duncan E O O

Feb 26, 2019

Great stuff

By Desiola K

Oct 27, 2018

Interesting course. I'm learning new things.

By Jaison C

Apr 16, 2019

This course offers insight into the realities of Customer Service that I would have otherwise overlooked.

By Tamara T J

May 04, 2019

The course is amazing! They explain everything in a very dynamic way! I feel much more prepared now.

By Olusegun D O

May 07, 2019

Fantastic course and very informative and transformative as well

By Julian K

May 10, 2019

It is very helpful and i would recommend that everyone gets an opportunity to do this course.

By Ashley w

May 25, 2019

very helpful and informative program will be able to apply learned course material in every day life does not take long to complete is not a course that will land you a job upon completion unless you have the required company experience/qualifications, but if you do this will surely put you ahead of the competition highly recommended for anyone in a customer service industry