About this Course
4.2
198 ratings
51 reviews
Specialization
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100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Hours to complete

Approx. 8 hours to complete

Suggested: 4 weeks of study, 2-3 hours/week...
Available languages

English

Subtitles: English...
Specialization
100% online

100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Hours to complete

Approx. 8 hours to complete

Suggested: 4 weeks of study, 2-3 hours/week...
Available languages

English

Subtitles: English...

Syllabus - What you will learn from this course

Week
1
Hours to complete
1 hour to complete

Getting Started

Get started with the course! Begin by reading the Course Overview and completing the Course Survey....
Reading
1 video (Total 4 min), 3 readings
Video1 video
Reading3 readings
Course Overview10m
About our Guest Speakers10m
Pre-Course Survey10m
Hours to complete
1 hour to complete

Dimensions of Intercultural Interactions and Conflict

In this module we will begin by examining the importance of understanding cultural differences. We will then define culture and distinguish between inter- and intra- cultural interactions....
Reading
6 videos (Total 49 min)
Video6 videos
Dimensions of Intercultural Interactions and Conflict - Lesson 211m
Case Study - Outsourcing Team Conflict8m
Case Study - Cultural Customs4m
Case Study - Cultural Communication in Leadership3m
Interview with Julie Espy7m
Week
2
Hours to complete
3 hours to complete

Analyze the Dynamics of Intercultural Interactions

In this module we will begin by analyzing the dynamics of intercultural interactions. We will then identify frameworks and barriers present in intercultural interactions....
Reading
6 videos (Total 41 min), 1 quiz
Video6 videos
Analyze the Dynamics of Intercultural Interactions - Lesson 27m
Case Study - Paper Company Concerns9m
Case Study - Executive Advice3m
Case Study - Charity Donation3m
Interview with Konrad Reid8m
Week
3
Hours to complete
3 hours to complete

Strategies for Success in Intercultural Interactions

In this module we will begin by planning strategies for success in intercultural interactions. We will then implement a mindset of success and strategies during the process of interaction....
Reading
7 videos (Total 63 min), 1 quiz
Video7 videos
Strategies for Success in Intercultural Interactions - Lesson 222m
Case Study - Team Meeting7m
Case Study - Team Concerns3m
Case Study - Productivity Issues3m
Interview with Patrick Gough11m
Interview with Brent Rasmussen5m
Hours to complete
22 minutes to complete

Course Wrap-up

Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey. ...
Reading
1 video (Total 2 min), 2 readings
Video1 video
Reading2 readings
Message from UCI Extension10m
Post-Course Survey10m
4.2
Career direction

25%

started a new career after completing these courses
Career Benefit

83%

got a tangible career benefit from this course

Top Reviews

By HPMay 22nd 2016

Add an additional dimension of "wealth" to the list of intercultural topics. Class difference amongst poverty, middle class, and wealthy individuals and groups need to be understood.

By PPFeb 12th 2018

I really enjoyed this course. It was informational and some of the videos were full of strategies from people who had gone through these conflicts first hand, such as the colonel.

Instructors

Avatar

Najla DeBow

Instructor
University of California, Irvine Extension
Avatar

Amit Kothari

Instructor
University of California, Irvine Extension

About University of California, Irvine

Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways....

About the Conflict Management Specialization

Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution....
Conflict Management

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.