About this Course
4.7
19 ratings
4 reviews
100% online

100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Beginner Level

Beginner Level

Hours to complete

Approx. 18 hours to complete

Suggested: 4 hours/week...
Available languages

English

Subtitles: English
100% online

100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Beginner Level

Beginner Level

Hours to complete

Approx. 18 hours to complete

Suggested: 4 hours/week...
Available languages

English

Subtitles: English

Syllabus - What you will learn from this course

Week
1
Hours to complete
1 hour to complete

Course Orientation

You will become familiar with the course, your classmates, and our learning environment. The orientation will also help you obtain the technical skills required for the course....
Reading
2 videos (Total 5 min), 5 readings, 1 quiz
Video2 videos
2MC: Reverse Engineering2m
Reading5 readings
Syllabus10m
About the Discussion Forums10m
Glossary10m
Updating Your Profile10m
Social Media10m
Quiz1 practice exercise
Orientation Quiz10m
Hours to complete
5 hours to complete

Week 1: Becoming a Leader

Find out what it can be like to make the transition into a leadership role. Learn how your values and branding are essential in this transition....
Reading
21 videos (Total 99 min), 2 readings, 5 quizzes
Video21 videos
1.2.1 2MC: Valet Parking1m
1.3.1 What Is Leadership?2m
1.3.2 2MC: Safety Violations1m
1.3.3 Leaders Come in Different Packages5m
1.3.4 Leadership Is More Than a Title5m
1.3.5 Leaders Are Learners6m
1.3.6 Leaders Keep Improving3m
1.4.1 How Do You Become A Leader?1m
1.4.2 2MC: Your Nephew’s Company1m
1.4.3 Act Ahead of Where You Are6m
1.4.4 Planning for Leadership4m
1.4.5 Experts Comment: Transitions6m
1.4.6 Experts Comment: Your Nephew's Company6m
1.5.1 What Leaders Do5m
1.5.2 2MC: Your Friend’s Future1m
1.5.3 Leaders Pick the Hardest Things6m
1.5.4 Share Glory7m
1.5.5 Remember How You Say It8m
1.5.6 Experts Comment: Your Friend's Future7m
1.6.1 Experts Comment: Valet Parking7m
Reading2 readings
Week 1 Overview10m
Week 1 Resources and References10m
Quiz4 practice exercises
Lesson 1-3 Practice Quiz10m
Lesson 1-4 Practice Quiz2m
Lesson 1-5 Practice Quiz6m
Week 1 Quiz10m
Week
2
Hours to complete
5 hours to complete

Week 2: Influence, Persuasion, and Negotiation

Learn how influence and persuasion are key to leadership and some essentials negotiation concepts and skills. Explore more about effective communication....
Reading
22 videos (Total 114 min), 2 readings, 5 quizzes
Video22 videos
2.2.1 2MC: Sell Vaporware3m
2.3.1 Influence and Negotiation5m
2.3.2 2MC: Billing Error1m
2.3.3 Speaking Credibly9m
2.3.4 Negotiation in More Depth5m
2.3.5.1 Interests vs Positions8m
2.3.5.2 Experts on Negotiation5m
2.3.6 Experts Comment: Billing Error5m
2.4.1 Using What You Already Know49s
2.4.2 2MC: The Tennis Pro and the Airline Pilot1m
2.4.3 Stages of Negotiation7m
2.4.4 Errors in Negotiators’ Frames7m
2.4.5 My Friend's Car7m
2.4.6 Experts Comment: The Tennis Pro and the Airline Pilot4m
2.5.1 Negotiation Skills at Work57s
2.5.2 2MC: Gift or Bribe?2m
2.5.3 Interests, Rights, and Power7m
2.5.4 Applying the IRP Model6m
2.5.5 Keep Learning as a Negotiator9m
2.5.6 Experts Comment: Gift or Bribe?7m
2.6.1 Experts Comment: Sell Vaporware4m
Reading2 readings
Week 2 Overview10m
Week 2 Resources and References10m
Quiz4 practice exercises
Lesson 2-3 Practice Quiz8m
Lesson 2-4 Practice Quiz6m
Lesson 2-5 Practice Quiz4m
Week 2 Quiz10m
Week
3
Hours to complete
5 hours to complete

Week 3: Difficult Conversations as a Leader

Develop skills for tackling difficult conversations, including giving and getting feedback and handling complaints....
Reading
22 videos (Total 107 min), 2 readings, 5 quizzes
Video22 videos
3.2.1 2MC: Business Introductions2m
3.3.1 Leaders: Expect Difficult Conversations1m
3.3.2 2MC: Reference Calls1m
3.3.3 Learn What Pushes Your Buttons8m
3.3.4 Preparing for Difficult Conversations9m
3.3.5 Delivering Bad News6m
3.3.6 Experts Comment: Reference Calls5m
3.4.1 Getting and Giving Feedback1m
3.4.2 2MC: Conflict at Work1m
3.4.3 Feedback Is a Gift6m
3.4.4 Giving Feedback6m
3.4.5 Giving Hard Feedback7m
3.4.6 Feedback: Going Visual7m
3.4.7 Experts Comment: Conflict at Work5m
3.5.1 Complaint-Handling Guidelines1m
3.5.2 2MC: Side Business1m
3.5.3 Preparation Is Key5m
3.5.4 Complaint-Handling Guidelines, Part One6m
3.5.5 Complaint-Handling Guidelines, Part Two5m
3.5.6 Applying the Guidelines: Side Business6m
3.6.1 Applying the Guidelines: Business Introductions7m
Reading2 readings
Week 3 Overview10m
Week 3 Resources and References10m
Quiz4 practice exercises
Lesson 3-3 Practice Quiz8m
Lesson 3-4 Practice Quiz8m
Lesson 3-5 Practice Quiz4m
Week 3 Quiz10m
Week
4
Hours to complete
6 hours to complete

Week 4: It’s Your Life - Live it Well

Pull together skills and knowledge from throughout the courses while examining the importance of your alignment and fit in an organization. Reflect on the importance of learning as a leader and plan for what happens next in your professional career....
Reading
26 videos (Total 143 min), 2 readings, 5 quizzes
Video26 videos
4.2.1 2MC: Sneak a Peek1m
4.3.1 Alignment and Fit3m
4.3.2 2MC: Include Late Submissions?58s
4.3.3 Finding a Fit6m
4.3.4 How Do You Discover Organizational Culture?6m
4.3.5 Experts Comment: Alignment5m
4.3.6 Experts Comment: Include Late Submissions7m
4.4.1 Play the Long Game: Integrity Mindset1m
4.4.2 2MC: Conference Giveaway1m
4.4.3 Add Value with Your Mindset7m
4.4.4 Enoughness5m
4.4.5 Leaders Set the Tone10m
4.4.6 Blowing the Whistle7m
4.4.7 Experts Comment: Conference Giveaway8m
4.5.1 Your Values and Choices1m
4.5.2 2MC: Mind Your Own Business?1m
4.5.3.1 Your Values, Revisited, Part One10m
4.5.3.2 Your Values, Revisited, Part Two10m
4.5.4 Your Brand, Revisited8m
4.5.5 Your Professional IQ5m
4.5.6 Experts Comment: Mind Your Own Business?6m
4.6.1 Tying it All Together: Sneak a Peek5m
4.7.1.1 Experts Comment: Reverse Engineering5m
4.7.1.2 Experts Comment: The Essence of Professional IQ8m
4.7.2 Coming Back to Values; Learning Moving Forward4m
Reading2 readings
Week 4 Overview10m
Week 4 Resources and References10m
Quiz4 practice exercises
Lesson 4-3 Practice Quiz6m
Lesson 4-4 Practice Quiz4m
Lesson 4-5 Practice Quiz8m
Week 4 Quiz10m

Instructor

Avatar

C. K. Gunsalus

Director of the National Center for Professional and Research Ethics (NCPRE), Professor Emerita of Business, and Research Professor at the Coordinated Science Laboratory

About University of Illinois at Urbana-Champaign

The University of Illinois at Urbana-Champaign is a world leader in research, teaching and public engagement, distinguished by the breadth of its programs, broad academic excellence, and internationally renowned faculty and alumni. Illinois serves the world by creating knowledge, preparing students for lives of impact, and finding solutions to critical societal needs. ...

About the Professional IQ: Preventing and Solving Problems at Work Specialization

In this Specialization, Professional IQ: Preventing Solving Problems at Work, learners use real-world dilemmas and ethical problems experienced by professionals around the world to clarify and articulate their personal values as a foundation for the issues they face. Many successful people use these skills every day—and you should too: making strong decisions; recognizing and avoiding career-damaging pitfalls; preventing and resolving conflicts so as to be value-added members of teams; knowing how and when to apologize effectively; knowing how to ask constructive questions that advance work; and honing leadership skills—whether for being influential at work or holding a position of authority. Learners develop a Personal Leadership Credo, as part of a portfolio applying the skills from the course in situations that learners develop themselves. This Specialization features guest speakers from the following organizations: The University of Illinois Community Credit Union; ZipDX; Rosentreter Group; University of Kansas; Studio Helix Medical Exercise and Bodywork, LLC; Advanced Micro Devices; Vedder Price, P.C.; Circuit Court of Cook County; Sierra Training Associates Inc.; and the University of Illinois at Urbana-Champaign. For the names and biographies of individual guest speakers, please see the "Guest Experts" page within each course....
Professional IQ: Preventing and Solving Problems at Work

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.