People are the most valuable asset of any business, but they are also the most unpredictable, and the most difficult asset to manage. And although managing people well is critical to the health of any organization, most managers don't get the training they need to make good management decisions. Now, award-winning authors and renowned management Professors Mike Useem and Peter Cappelli of the Wharton School have designed this course to introduce you to the key elements of managing people. Based on their popular course at Wharton, this course will teach you how to motivate individual performance and design reward systems, how to design jobs and organize work for high performance, how to make good and timely management decisions, and how to design and change your organization’s architecture. By the end of this course, you'll have developed the skills you need to start motivating, organizing, and rewarding people in your organization so that you can thrive as a business and as a social organization.
This course is part of the The Business of Health Care Specialization
Management Fundamentals
Offered By
Syllabus - What you will learn from this course
Week
1Motivation and Reward
In this module, you'll learn how motivation affects an individual's performance and how to use that motivation to drive performance. You'll explore how incentive systems are designed and how psychological concepts such as behavior modification, imitation, conformity, and compliance influence and shape these systems. You’ll also examine the current process of hiring employees using technology, tracking systems, and outsourcing. And you’ll learn how you can provide valuable feedback to your employees, and make performance appraisals productive. By the end of this module, you’ll be able to apply what you've learned to best motivate, hire, and evaluate your employees.
6 videos (Total 63 min), 1 reading, 1 quiz
6 videos
Motivation10m
Motivation: Agency Theory Examples6m
Designing Incentive Systems17m
Hiring10m
Managing Performance and the Appraisal Process13m
1 reading
Reading: PDFs of Module 1 Slides10m
1 practice exercise
Managing Performance, Motivation, and Hiring Quiz20m
Week
2Task, Jobs, and Systems of Work
This module is designed to teach you the difference between a task and a job. You'll learn how jobs are historically designed, and you'll explore some of the drawbacks related to past work systems. You'll also learn how job design has been influenced by engineering and psychology. Finally, you'll look at real-world examples from the GM and Toyota to compare their respective approaches. By the end of this module, you'll understand how jobs and systems of work have evolved to improve employee performance and productivity.
6 videos (Total 55 min), 1 reading, 1 quiz
6 videos
How to Design Jobs11m
Drawbacks and Rethinking Job Design12m
Engineers and Psychologists: A Battle for Designing Jobs7m
Lessons from the Japanese and Auto Industries14m
Systems of Work6m
1 reading
PDFs of Module 2 Slides10m
1 practice exercise
Tasks and Designing Jobs Quiz20m
Week
3Making Good and Timely Management Decisions
In this module, you'll learn how to make good and timely management decisions. Through several real-world examples, you'll see how leaders create and build a decision-making mindset. You'll also learn how leaders can make costly decisions that affect their team or their entire company negatively. By the end of this module, you will be able to apply key concepts to make good and timely management decisions and build a higher performing team.
5 videos (Total 53 min), 1 reading, 1 quiz
5 videos
Making a Good and Timely Decision7m
Making a Good and Timely Decision - US Examples10m
Another Example: Fighting a Fire15m
After Action Review and Summary6m
1 reading
PDFs of Module 3 Slides10m
1 practice exercise
Decision Making Quiz20m
Week
4Designing and Changing the Organization's Architecture
This module was created to describe the influence of an organizations architecture on management and its team's performance. You'll explore how inequity fosters disparity among employees and can inhibit a company's success. You'll also look at two real-world examples of leaders who tackled problems within their organizational structures to effect change. By the end of this module, you will be able to identify key steps in which you can lead change within your organization.
6 videos (Total 61 min), 1 reading, 1 quiz
6 videos
Performance: Pay and Promotion6m
Organizational Design5m
David Pottruck and Charles Schwab Example10m
Managing People14m
Manager's Template for Human and Social Capital4m
1 reading
PDFs of Module 4 Slides10m
1 practice exercise
Organization Design, Architecture, and Managing Quiz20m
4.6
8 ReviewsTop Reviews
By DD•Jul 9th 2018
Gives decent understanding on what management is. Boosts confidence levels and helps doing right things and thought process.
By OE•May 15th 2018
Great and professional instructors, wonderful and scopeful curriculum and enriching course!
Instructors
Michael Useem
Professor of Management and Director of the Center for Leadership and Change ManagementThe Wharton School
Peter Cappelli
Professor of Management, Director, Center for Human ResourcesThe Wharton School
About University of Pennsylvania
The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies.
About the The Business of Health Care Specialization
This Specialization was designed to help you keep pace with the rapidly changing world of health and health care. Through partnership with Wharton and Penn Medicine, you’ll learn from experts in business acumen, health care management, and health care policy to develop the skills you’ll need to successfully navigate the quickly evolving landscape of this fast-growing field.* By the end of this specialization, you will have a strong foundational understanding of the American health care system, along with the basic financial and management skills to make better, well-informed decisions that improve the cost and quality of the health care you or your enterprise provides.
*The employment of medical and health services managers is projected to grow 17% from 2014 to 2024, significantly faster than the average for all occupations.
Source: Bureau of Labor Statistics, US Department of Labor. “Occupational Outlook handbook 2016-17 Edition. Medical and Health Services Managers.”
Frequently Asked Questions
When will I have access to the lectures and assignments?
Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
What is the refund policy?
Is financial aid available?
More questions? Visit the Learner Help Center.
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