About this Course
18,329 recent views

100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Approx. 23 hours to complete

Suggested: 4 weeks of study, 6-8 hours/week...


Subtitles: English

Skills you will gain

Quality ControlOperations ManagementSupply ChainInventory

100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Approx. 23 hours to complete

Suggested: 4 weeks of study, 6-8 hours/week...


Subtitles: English

Syllabus - What you will learn from this course

4 hours to complete

Module 1: Course Orientation & Process Analysis

In this module, you will be introduced to the idea of operations as processes that are composed of coordinated activities. Processes will then be characterized by how activities and resources required to perform them are organized. Process types will be described and guidelines on the appropriate choice of a process type will be presented. Activities and processes will be analyzed and key performance metrics will be presented. You will learn about cycle times, flow rates, throughput times, and how to calculate them for activities and processes. The calculated metrics will allow you to identify bottleneck activities and understand the idea of capacity utilization. The module ends with Little’s law, which introduces the notion of inventories and how other process metrics are related to amount of inventory in a process.

7 videos (Total 80 min), 7 readings, 2 quizzes
7 videos
Lesson 1-1.2 Process View of Operations (Part 2)15m
Lesson 1-2 Process Flow Analysis13m
Lesson 1-3 Capacity and Utilization17m
Lesson 1-4 Little’s Law7m
7 readings
Brand Descriptions10m
About the Discussion Forums10m
Update Your Profile10m
Module 1 Overview20m
Module 1 Readings1h
2 practice exercises
Orientation Quiz10m
Module 1 Graded Quiz30m
3 hours to complete

Module 2: Inventory management

In this module, you will learn the importance of inventory management, and effective ways to manage inventories. We will explore different types of inventories and why organizations maintain inventories. You will learn about macro-level inventory performance measures, as well as the various drivers that affect the amount of inventory. You will learn how inventories are managed, how much should be ordered and when. You will learn analytical models, such as the Economic Order Quantity and Economic Manufacturing Quantity, that optimize the order or manufacturing quantities to minimize cost. The effects of lead times and demand variability on inventory management decisions will be discussed and you will learn to calculate safety stocks and re-order points.

7 videos (Total 79 min), 2 readings, 1 quiz
7 videos
Lesson 2-3.1 Re-Order Point (Part 1)12m
Lesson 2-3.2 Re-Order Point (Part 2)11m
Lesson 2-3.3 Re-Order Point (Part 3)14m
Normal Distribution (Supplement)10m
2 readings
Module 2 Overview10m
Module 2 Readings1h
1 practice exercise
Module 2 Graded Quiz30m
6 hours to complete

Module 3: Supply Chain

In this module we explore supply chains and discuss some of the important considerations associated with supply chain management. Using the example of coffee, we discuss the complexities associated with the design and management of supply chains. You will learn about issues arising from sourcing materials, logistics of moving and storing material, and information that is needed to manage the supply chain. You will also understand governance issues and the use of contracts, sustainability of supply chains, and the risks inherent in the workings of a supply chain. Because the sourcing of materials is a major function in supply chain management, you will learn about make-or-buy decisions and the theory of transaction cost economics that undergirds such decisions. Finally, you will learn about the bullwhip effect which explains the magnification of demand variability in a supply chain and the role of information in mitigating this problem.

6 videos (Total 125 min), 2 readings, 2 quizzes
6 videos
Lesson 3-2.2 Sourcing Decisions (Part 2)20m
Lesson 3-3 Bullwhip Effect21m
Interview for Peer Review Assignment28m
2 readings
Module 3 Overview10m
Module 3 Readings1h 30m
1 practice exercise
Module 3 Graded Quiz30m
6 hours to complete

Module 4: Continuous improvement

This module begins with a brief introduction to the pioneering work of W. Edward Deming’s contribution. You will understand Deming’s chain reaction, system of profound knowledge, and the PDCA cycle. Major developments in the CI movement (Lean management, Six-Sigma, TQM, Business Process Re-engineering, and Theory of constraints) that were spawned by Deming’s work are discussed. We will then do a deep dive into two of these initiatives - Lean management, also known as the Toyota Production System, and the Six-sigma methodology. In Lean management we will explain value-adding and non-value-adding activities and the different types of waste. You will learn about Lean management tools such as 5S, 5-Why, Kaizen, and Value Stream Mapping. In Six-sigma you will understand the origin and implications of the six-sigma quality standard. You will learn about the DMAIC framework and the SIPOC process to identify problem areas, and the infrastructure that is required to fully implement six-sigma methodologies in an organization.

13 videos (Total 198 min), 2 readings, 1 quiz
13 videos
Lesson 4-3.1 Six-Sigma Methodology (Part 1)14m
Lesson 4-3.2 Six-Sigma Methodology (Part 2)6m
Lesson 4-3.3 Six-Sigma Methodology (Part 3)18m
Lesson 4-3.4 Six-Sigma Methodology (Part 4)13m
Value Stream Maps (Part 1)25m
Value Stream Maps (Part 2)6m
Value Stream Maps (Part 3)15m
Value Stream Maps (Part 4)15m
Value Stream Maps (Part 5)15m
Value Stream Maps (Part 6)14m
2 readings
Module 4 Overview10m
Module 4 Readings2h
1 practice exercise
Module 4 Graded Quiz30m
107 ReviewsChevron Right


started a new career after completing these courses


got a tangible career benefit from this course


got a pay increase or promotion

Top reviews from Operations Management: Analysis and Improvement Methods

By KJDec 28th 2018

It is a good learning program initiated by AL for employees in almost all categories.\n\nHappy to grab the opportunity to complete the course & learnings.\n\nThanks Coursera...Thanks Ashok Leyland...

By KKJan 18th 2019

Each & every topic discussed in details. This course should be made compulsory so that everyone gets understanding on inventory, continuous improvement, value stream mapping, supply chain management.



Udatta Palekar

Associate Professor
Business Administration

Start working towards your Master's degree

This course is part of the 100% online Master of Business Administration (iMBA) from University of Illinois at Urbana-Champaign. If you are admitted to the full program, your courses count towards your degree learning.

About University of Illinois at Urbana-Champaign

The University of Illinois at Urbana-Champaign is a world leader in research, teaching and public engagement, distinguished by the breadth of its programs, broad academic excellence, and internationally renowned faculty and alumni. Illinois serves the world by creating knowledge, preparing students for lives of impact, and finding solutions to critical societal needs. ...

About the Value Chain Management Specialization

The purpose of organizations is to produce and deliver goods and services of value to customers while generating a surplus for owners. Value chain management focuses on understanding what different customers value, measuring inputs and outputs to assess value, and generating higher value for customers and greater surplus for organizations. In this Specialization, you will gain competencies that are critical for managers in any functional area. You will learn to create, model, analyze, and maximize value in accounting, operations, and marketing. This Specialization is part of the University of Illinois iMBA Program. Each course fulfills a portion of the requirements for a University of Illinois course that can earn you college credit. When you complete the Value Chain Management Specialization, you will: · Understand how to apply a financial perspective of accounting for costs, understand how financial and non-financial accounting information facilitates strategic performance measurement, and integrate this information to continuously improve strategy. · Understand the role of operations management and process improvement, synthesize information to make decisions for organizational initiatives, and apply analytical techniques for tactical operations and process improvement decisions. · Understand how marketing works in the business world and how various marketing elements interact to create value for consumers and ultimately maximize value for your organization....
Value Chain Management

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.