About this Course
Leaders in business and non-profit organizations increasingly work across national borders and in multi-cultural environments. You may work regularly with customers or suppliers abroad, or be part of a globally dispersed cross-functional team, or an expatriate manager on an international assignment. You may be a member of a global online community, or a development aid worker collaborating with an international network of partner organizations. In all of these contexts, your effectiveness as a leader depends on how well you understand and are able to manage individual and collective behaviors in an intercultural context. In this course – together with a team of Bocconi expert faculty and Bocconi alumni – we’ll explore the theory and practice of international and intercultural leadership and organizational behavior. Social science research has revealed systematic ways in which our behavior differs across cultural contexts – enabling us to more effectively work across borders. Insights from psychology, neuroscience, sociology and anthropology, from communication studies and from management scholarship allow us to understand what shapes individual and group decision making, what enhances or weakens team performance, and how we can build and use our social networks. And the shared practical experience of international leaders allows us to identify concrete steps to enhancing intercultural leadership competence, and to be cognizant of common leadership challenges. Learning about organizational behavior provides a great opportunity to develop your leadership skills and to reflect on your own behavioral tendencies. How do you usually make important decisions? What motivates you and how do you try motivating others? How successfully do you leverage and integrate diverse skills and views in a team? Do you prefer professional relationships with a close-knit group of trusted colleagues, or with a far-flung network of acquaintances from all walks of life? If you really want to learn how organizations behave and take decisions and at the same time develop leadership skills, then this is the course for you. We are looking forward to welcoming you and supporting you on this journey of learning and discovery. COURSE SYLLABUS Week 1 - Leadership Acumen. International perspective on leadership, common traps & challenges, and opportunities of intercultural leadership. Week 2 - Navigating Culture. Impact of cultural differences on organizations, decoding culture, culture classifications and stereotyping, developing intercultural intelligence. Week 3 - Communication. Communication and its impact on leadership identity and relationships, managing communication to improve decision making, steps for developing your intercultural communication skills. Week 4 - Motivation. Views on individual motivation, cultural differences in motivation, developing motivation and commitment in teams. Week 5 - Networking. Patterns of interpersonal relationships in/across organizations, strategically developing social networks and social capital, norms for networking across cultures. Week 6 - Conflict. Effective / defective conflict management approaches, dealing with ethical dilemmas. Thanks to the participation of our alumni and of the Bocconi Alumni Association, participants will have practical insights on international leadership. RECOMMENDED BACKGROUND All are welcome! Some prior exposure to basic issues of organizational behavior (communication, decision making, motivation, etc.) is useful, but not required.
Globe

100% online course

Start instantly and learn at your own schedule.
Clock

Approx. 13 hours to complete

Suggested: 5 hours/week
Comment Dots

English

Subtitles: English

Skills you will gain

ManagementLeadership DevelopmentHuman Resource ManagementSocial Networking
Globe

100% online course

Start instantly and learn at your own schedule.
Clock

Approx. 13 hours to complete

Suggested: 5 hours/week
Comment Dots

English

Subtitles: English

Syllabus - What you will learn from this course

1

Section
Clock
3 hours to complete

LEADERSHIP ACUMEN

In the first module we outline the basics of leadership and leadership development with an international mindset, exploring common traps & challenges, and opportunities of intercultural leadership....
Reading
6 videos (Total 77 min), 4 readings, 1 quiz
Video6 videos
1. Introduction - Three Principles of Leadership15m
2. FOCUS ON RESEARCH - Leadership from an International OB Perspective14m
3. FOCUS ON PRACTICE - Leadership Challenges22m
4. FOCUS ON PRACTICE - Leadership Opportunities10m
5. Wrap Up8m
Reading4 readings
Grading Policy10m
Surviving the Course10m
SLIDES WEEK 110m
Links and Readings10m
Quiz1 practice exercises
Quiz 120m

2

Section
Clock
2 hours to complete

NAVIGATING CULTURE

In this second module we talk about the impact of culture and cultural differences on organizations, different perspectives on analyzing and decoding culture, and how to develop intercultural intelligence. ...
Reading
5 videos (Total 76 min), 4 readings, 1 quiz
Video5 videos
2. FOCUS ON RESEARCH - Implicit Theories of Culture in Our Heads16m
3. CASE DISCUSSION - Decoding Cultures13m
4. FOCUS ON PRACTICE - Cultural Intelligence24m
5. Wrap Up5m
Reading4 readings
Have You Ever Lived Abroad? Join The Discussion!10m
Join The Discussion: Should the Boss Have All the Answers?10m
SLIDES WEEK 210m
Links and Readings10m
Quiz1 practice exercises
Quiz 220m

3

Section
Clock
3 hours to complete

COMMUNICATING EFFECTIVELY

Almost everything international leaders do, they do through communication. In an international context, they often encounter communication barriers when they interact with followers, peers, and partners from other cultures. We talk about how to encourage open, respectful, and productive conversations for improving collaboration and collective decision-making. We will also closely examine the role of communication for leaders' identity and their relationships with others. Bocconi alumni who have accumulated many years of international experience share with us what they have learned about intercultural communication and how to develop your communication skills....
Reading
7 videos (Total 107 min), 2 readings, 1 quiz
Video7 videos
2. Enabling Decision Making19m
3. Identity & Relationships - Part 111m
4. Identity & Relationships - Part 217m
5. FOCUS ON RESEARCH - Becoming a More Effective Communicator21m
6. INTEGRATIVE CASE - Communicating Effectively9m
7. Wrap Up12m
Reading2 readings
SLIDES WEEK 310m
Links and Readings10m
Quiz1 practice exercises
Quiz 320m

4

Section
Clock
2 hours to complete

MOTIVATING FOLLOWERS

International leaders need to spur and channel the energy, talents, and commitment of their followers. To foster motivation leaders need to recognize people's diverse needs and motives, cultural foundations of motivation, and social mechanisms that determine motivation in teams. We emphasize that there is no “magic bullet” for motivation that works reliably and universally, we discuss motivation theories and frameworks that can greatly enhance international leaders’ ability to adapt their motivation efforts in intercultural contexts - both for individuals and for teams....
Reading
8 videos (Total 96 min), 2 readings, 1 quiz
Video8 videos
2. Content Theories13m
3. Process Theories - Part 1: Learned Needs Theory9m
4. Process Theories - Part 2: Expectancy Theory16m
5. CASE DISCUSSION - Applying Motivation Theories17m
6. Introduction to Team Motivation6m
7. FOCUS ON RESEARCH - How Sports Coaches Motivate Their Teams12m
8. Wrap Up12m
Reading2 readings
SLIDES WEEK 410m
Links and Readings10m
Quiz1 practice exercises
Quiz 420m

5

Section
Clock
2 hours to complete

BUILDING PROFESSIONAL NETWORKS

Throughout the course we emphasize leaders’ interdependent relationships with followers, and the importance of managing those relationships. Here we broaden our view to consider the network of relationships. We work towards a solid understanding of how social networks evolve, how they constrain and enable cognition and behavior, and which relational norms international leaders want to consider as they actively network across cultural boundaries. Bocconi alumni will share their recommendations for effective networking....
Reading
5 videos (Total 79 min), 2 readings, 1 quiz
Video5 videos
2. Impact of Social Networks on Organizations and Groups16m
3. FOCUS ON RESEARCH - How Networks Evolve14m
4. INTEGRATIVE CASE - Strategic Approaches13m
5. FOCUS ON PRACTICE & Wrap Up18m
Reading2 readings
SLIDES WEEK 510m
Links and Readings10m
Quiz1 practice exercises
Quiz 520m

6

Section
Clock
2 hours to complete

MANAGING CONFLICTS

Conflicts are a normal occurrence in any organization, and can be productive and beneficial when managed effectively. In this last module we talk about conflicts styles, and focus on distributive and procedural justice concerns across a variety of cultural settings. Bocconi alumni share their approaches to identifying and working through important conflicts in a multicultural context. We also discuss how to handle ethical dilemmas – often the most challenging conflicts international leaders have to handle....
Reading
8 videos (Total 94 min), 3 readings, 1 quiz
Video8 videos
2. Distributive Justice15m
3. Procedural Justice17m
4. FOCUS ON PRACTICE - Healthy Conflict Culture13m
5. Ethical Dilemmas14m
6. FOCUS ON RESEARCH - Responsible Leadership12m
7. Wrap Up5m
Outro to the Course3m
Reading3 readings
SLIDES WEEK 610m
Links and Readings10m
Acknowledgements10m
Quiz1 practice exercises
Quiz 620m
4.7
Direction Signs

50%

started a new career after completing these courses
Briefcase

83%

got a tangible career benefit from this course
Money

21%

got a pay increase or promotion

Top Reviews

By AYJan 7th 2017

I completed this course while working abroad and I loved it. The course helped be to have a better understanding and respect for different cultures in life and in the work environment.\n\nThank You!

By RMMar 6th 2017

Muy útil de cara a un futuro, donde se premia la empata y el saber comportarse en todos los aspectos de la vida. Enseñan técnicas que pueden ayudar a conseguir que seas un buen líder en el futuro.

Instructor

Avatar

Franz Wohlgezogen

Assistant Professor

About Università Bocconi

Our ambition is to develop students' potential and foster knowledge in Business, Economics and Law through innovative learning and research activities in a multicultural environment. Bocconi is a community that constantly innovates teaching and learning technologies and that strongly believes in the power of life-long learning and networking. Now available online....

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