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Operations Management: Strategy and Quality Management for the Digital Age, University of Illinois at Urbana-Champaign

4.6
381 ratings
74 reviews

About this Course

In this course you will focus on process improvement. You will learn how to set organizational priorities for continuous process improvement, how to execute process improvement projects, and how to sustain the initiative for continuous improvements. Upon successful completion of this course, you will be able to: • Understand the roles of process improvement • Relate underlying principles to frameworks and techniques used for process improvement • Synthesize information to make decisions for organizational initiatives and process improvement • Apply analytical techniques for tactical decisions in a process improvement project This course is part of the iMBA offered by the University of Illinois, a flexible, fully-accredited online MBA at an incredibly competitive price. For more information, please see the Resource page in this course and onlinemba.illinois.edu....

Top reviews

By GA

Oct 02, 2017

Great course . Thanks Gopi Sir for this wonderful presentation . Anova and regression concepts - were not completely clear,, rest all concepts were very clear and concise.

By AS

May 16, 2017

This kind of quality and depth is what courses on Coursera should strive for.\n\nGopesh is extremely knowledgeable and likable; really enjoyed the learning opportunity!

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73 Reviews

By Noah Michael Spitler

Dec 18, 2018

This is the worst college-level (not to mention graduate-level) course I have ever taken. It is hard to believe that this is what is being offered as college credit.

By Emeka Joshua Emeruem

Dec 17, 2018

Great course, highly engaging and challenging. The processes discussed are immediately being applied in the workplace by some of the students, while still in class. It also reveals the new trends in the marketplace and evolving technologies. Though, it's a tough course with a lot of quantitative.

By Christopher Go

Dec 17, 2018

Difficult but invaluable information here. Great Professor.

By Jess Likens

Dec 14, 2018

Great overview of process management, including analysis and optimization. Enough info to help you move from having general ideas of how to improve processes to actually having the tools and knowledge to approach process improvement methodically and scientifically.

By Muhammad Yeasin Arafat

Dec 09, 2018

Love it:)

By Ismael Cervantes Salas

Nov 24, 2018

a very useful course, especially begins in basic form and takes you by the hand with explanation and real examples to the complex

By Lin Yijin

Oct 16, 2018

I still feel that the course material and content should be more precise and direct. For example, the content and note are very generic and how specifically the note/content is linked to real life is very brief or in fact little. However, to give due credit, there are case studies for us to review and read up, these are useful. Real applications such as six sigma and lean concept are very little linked to the content this course is giving.

In fact, I agree that quality management is a philosophical study. Hence, if it should be tested in open-ended and logically approach. The tests are really debatable, especially those parts that it is merely the play of language.

Overall, it will be better if the note/content can be more direct and specific.

By cheryl bugsch

Sep 16, 2018

Excellent video content. Lecturer easy to follow and comprehend with substantial material.

One of my favorite classes

By Santo vasquez

Sep 10, 2018

The teacher is amazing, very knowledgeable, and the course is very eyes open

By Lukas

Sep 04, 2018

in some areas too much technical, but overall a great experience to get solid know-how and skills