About this Course
4.5
376 ratings
72 reviews
Specialization
100% online

100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Hours to complete

Approx. 16 hours to complete

Suggested: 4 weeks of study, 6-8 hours/week...
Available languages

English

Subtitles: English

Skills you will gain

Lean Six SigmaProcess ImprovementSix SigmaAnalysis Of Variance (ANOVA)
Specialization
100% online

100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Hours to complete

Approx. 16 hours to complete

Suggested: 4 weeks of study, 6-8 hours/week...
Available languages

English

Subtitles: English

Syllabus - What you will learn from this course

Week
1
Hours to complete
6 hours to complete

Course Orientation & Module 1 Operations Strategy & Disruptive Innovation

In this module, after introducing the concept of operations strategy, we specifically investigate different levels of strategy, including operations strategy, and how the different types of strategy are intertwined and must be aligned for the company to be successful. We will explain how operations strategy is formulated using a five-step process. You will learn key terms such as order qualifiers, which are the minimum must-have attributes that companies need to provide to the customers, and order winners, which allow the company to win customers. You will learn the concept of strategic focus and the need for strategic trade-offs. You will also learn the competing theory of cumulative capabilities and a way to reconcile the two....
Reading
15 videos (Total 163 min), 9 readings, 2 quizzes
Video15 videos
Meet Professor Udatta Palekar5m
Lecture 1-1.1 Operations Strategy (Part 1)9m
Lecture 1-1.2 Operations Strategy (Part 2)12m
Lecture 1-1.3 Operations Strategy (Part 3)12m
Lecture 1-2.1 Designing Operations Strategy (Part 1)13m
Lecture 1-2.2 Designing Operations Strategy (Part 2)17m
Lecture 1-2.3 Designing Operations Strategy (Part 3)11m
Lecture 1-2.4 Operations Strategy - Amazon Example [sidebar] (Optional)4m
Lecture 1-3.1 Strategic Trade-offs (Part 1)12m
Lecture 1-3.2 Strategic Trade-offs (Part 2)14m
Lecture 1-4.1 Disruptive Innovation (Part 1)8m
Lecture 1-4.2 Disruptive Innovation (Part 2)13m
Lecture 1-4.3 Disruptive Innovation [sidebar] (Optional)12m
Lecture 1- 4 Disruptive Innovation9m
Reading9 readings
Syllabus30m
Glossary20m
Brand Descriptions20m
About this Course: Ratings and Reviews10m
About the Discussion Forums10m
Social Media10m
Updating Your Profile10m
Module 1 Overview20m
Module 1 Readings45m
Quiz2 practice exercises
Orientation Quiz10m
Module 1 Quiz30m
Week
2
Hours to complete
4 hours to complete

Module 2: Service Operations Management

In this module, we will learn how service quality is the result of a customer’s journey before, during, and after a service experience, and how a customer’s expectations, experience, and the gap between the two affect a customer’s satisfaction. We will analyze this satisfaction gap to understand why it may arise due to misalignments between the customers’ and service providers’ understanding of the customer need. We will then learn about the five dimensions of service quality used by a popular measurement technique called SERVQUAL to measure service quality. Next, we will discuss how service failures arise and ways to recover from such failures.Finally, we will see how service operations are being disrupted by new technologies and new business models....
Reading
12 videos (Total 169 min), 2 readings, 1 quiz
Video12 videos
Lecture 2-1.2 Importance of Services (Part 2)10m
Lecture 2-1.3 Importance of Services (Part 3)11m
Lecture 2-2.1 Why are Services Different (Part 1)17m
Lecture 2-2.2 Why are Services Different (Part 2)13m
Lecture 2-3.1 Service Quality (Part 1)15m
Lecture 2-3.2 Service Quality (Part 2)11m
Lecture 2-3.3 Service Quality (Part 3)13m
Lecture 2-3.4 Service Recovery Methods [sidebar] (Optional)8m
Lecture 2-4.1 Disruptive Service Operations (Part 1)20m
Lecture 2-4.2 Disruptive Service Operations (Part 2)19m
Lecture 2-4.3 Disruptive Service Operations (Part 3)15m
Reading2 readings
Module 2 Overview20m
Module 2 Readings30m
Quiz1 practice exercise
Module 2 Quiz
Week
3
Hours to complete
6 hours to complete

Module 3: Quality Management

In Module 3, we will learn about common and special-cause variations and the role of statistical control charts in identifying them. We will focus on three common control charts, the p-chart, the c-chart, and the Xbar-R chart. We will learn when each type of chart is used, and how they are constructed and interpreted. Using statistical methods, we will learn to recognize if processes are capable of meeting customer specifications. Finally, we will consider how newly emerging technologies are making it possible to extensively and routinely use the techniques of statistical process control....
Reading
12 videos (Total 151 min), 3 readings, 3 quizzes
Video12 videos
Lecture 3-1.2 Evolution of Quality Management (Part 2)9m
Lecture 3-2.1 Statistical Process Control (Part 1)17m
Lecture 3-2.2 Statistical Process Control (Part 2)10m
Lecture 3-2.3 Statistical Process Control (Part 3)19m
Lecture 3-2.4 Statistical Process Control (Part 4)21m
Lecture 3-2.5 Statistical Process Control (Part 5)15m
Lecture 3-3 New Opportunities14m
Lecture 3-4.1 Descriptive Analytics7m
Lecture 3-4.2 Predictive Analytics3m
Lecture 3-4.3 Prescriptive Analytics5m
Lecture 3-4.4 Examples of Analytics and Quality10m
Reading3 readings
Module 3 Overview20m
Module 3 Readings10m
Solutions to Peer Review Assignment Questions20m
Quiz2 practice exercises
Module 3 Quiz30m
Need the Solutions to Mod 3 Peer Review Assignment5m
Week
4
Hours to complete
3 hours to complete

Module 4: Digitization and Operations Management

This module starts with the four stages of industrialization and mainly discusses the fourth stage of digitization. You will learn how digitization is making its mark on three core function of supply chain management, and how enabling technologies such as Cloud Computing and Big Data Analytics can disrupt or enhance operations. Then, we will discuss digital platforms and its features relative to a traditional view of supply chains. Grounded in transaction cost economics theory, digital platforms are changing make-buy decisions of firms. This module concludes with the emerging concept of a digital factory where key drivers and elements of digital factory are laid out. New key technologies are introduced and real-world examples of their use are presented to show how the goals of lean management and six-sigma are being realized....
Reading
7 videos (Total 93 min), 2 readings, 1 quiz
Video7 videos
Lecture 4-2.1 Digital Platforms for Operations (Part 1)15m
Lecture 4-2.2 Digital Platforms for Operations (Part 2)16m
Lecture 4-2.3 Digital Platform Examples6m
Lecture 4-3.1 The Digital Factory (Part 1)12m
Lecture 4-3.2 The Digital Factory (Part 2)12m
Lecture 4-3.3 Impact of Digital Factories13m
Reading2 readings
Module 4 Overview20m
Module 4 Readings30m
Quiz1 practice exercise
Module 4 Quiz30m
4.5
72 ReviewsChevron Right
Career Benefit

50%

got a tangible career benefit from this course

Top Reviews

By GAOct 2nd 2017

Great course . Thanks Gopi Sir for this wonderful presentation . Anova and regression concepts - were not completely clear,, rest all concepts were very clear and concise.

By ASMay 16th 2017

This kind of quality and depth is what courses on Coursera should strive for.\n\nGopesh is extremely knowledgeable and likable; really enjoyed the learning opportunity!

Instructor

Avatar

Udatta Palekar

Associate Professor
Business Administration
Graduation Cap

Start working towards your Master's degree

This course is part of the 100% online Master of Business Administration (iMBA) from University of Illinois at Urbana-Champaign. If you are admitted to the full program, your courses count towards your degree learning.

About University of Illinois at Urbana-Champaign

The University of Illinois at Urbana-Champaign is a world leader in research, teaching and public engagement, distinguished by the breadth of its programs, broad academic excellence, and internationally renowned faculty and alumni. Illinois serves the world by creating knowledge, preparing students for lives of impact, and finding solutions to critical societal needs. ...

About the Value Chain Management Specialization

The purpose of organizations is to produce and deliver goods and services of value to customers while generating a surplus for owners. Value chain management focuses on understanding what different customers value, measuring inputs and outputs to assess value, and generating higher value for customers and greater surplus for organizations. In this Specialization, you will gain competencies that are critical for managers in any functional area. You will learn to create, model, analyze, and maximize value in accounting, operations, and marketing. This Specialization is part of the University of Illinois iMBA Program. Each course fulfills a portion of the requirements for a University of Illinois course that can earn you college credit. When you complete the Value Chain Management Specialization, you will: · Understand how to apply a financial perspective of accounting for costs, understand how financial and non-financial accounting information facilitates strategic performance measurement, and integrate this information to continuously improve strategy. · Understand the role of operations management and process improvement, synthesize information to make decisions for organizational initiatives, and apply analytical techniques for tactical operations and process improvement decisions. · Understand how marketing works in the business world and how various marketing elements interact to create value for consumers and ultimately maximize value for your organization....
Value Chain Management

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.