About this Course
5.0
21 ratings
7 reviews
100% online

100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Beginner Level

Beginner Level

Hours to complete

Approx. 15 hours to complete

Suggested: 4 weeks of study, 5 hours/week...
Available languages

English

Subtitles: English
100% online

100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Beginner Level

Beginner Level

Hours to complete

Approx. 15 hours to complete

Suggested: 4 weeks of study, 5 hours/week...
Available languages

English

Subtitles: English

Syllabus - What you will learn from this course

Week
1
Hours to complete
1 hour to complete

Course Orientation

Find out what Shaping Your Professional Brand can offer you....
Reading
1 video (Total 4 min), 5 readings, 1 quiz
Reading5 readings
Syllabus10m
About the Discussion Forums10m
Glossary10m
Updating Your Profile10m
Social Media10m
Quiz1 practice exercise
Orientation Quiz10m
Hours to complete
4 hours to complete

Week 1: Being Valued at Work

You will work on building your professional brand by learning the importance of listening and crafting effective questions....
Reading
19 videos (Total 88 min), 2 readings, 6 quizzes
Video19 videos
1.1.1 Being Valued at Work2m
1.2.1: 2MC: Kidney Donation3m
1.3.1 First: Listen2m
1.3.2 2MC: Meredith's Mother-in-Law2m
1.3.3 How Are You Listening?6m
1.3.4 Listen to Learn7m
1.3.5 What Happened Next? Meredith’s Mother-in-Law3m
1.4.1 Second: Ask Questions2m
1.4.2 2MC: Signing Strangers' Names is the Process2m
1.4.3 Formulating Questions8m
1.4.4 Reciprocity: Questions Shape Answers7m
1.4.5 How and What You Ask Affects the Outcome5m
1.5.1: Achieving and Sustaining Rapport1m
1.5.2: 2MC: Personal Services1m
1.5.3: Establishing Rapport7m
1.5.4: Paraphrasing9m
1.5.5: What Happened Next? Personal Services6m
1.6.1: What Happened Next? Kidney Donation6m
Reading2 readings
Week 1 Overview10m
Week 1 Readings and References10m
Quiz5 practice exercises
Lesson 1-3 Practice Quiz10m
Lesson 1-4 Practice Quiz2m
Lesson 1-5 Practice Quiz4m
Lesson 1-6 Practice Quiz2m
Week 1 Quiz10m
Week
2
Hours to complete
5 hours to complete

Week 2: Likability Matters

This week you will learn to be a more effective influencer at work through the tools we discuss....
Reading
18 videos (Total 83 min), 4 readings, 6 quizzes
Video18 videos
2.2.1: 2MC: Whose Money Is It?2m
2.3.1: Approach Matters2m
2.3.2: 2MC: That Parking Space2m
2.3.3: Creating Energy7m
2.3.4: De-energizers: The Costs7m
2.3.5: Your Energy and Approach8m
2.4.1: Aligning with Othersm
2.4.2: 2MC: Recommend a Friend1m
2.4.3: The And Stance: How and Why7m
2.4.4: But … Objections to The And Stance7m
2.4.5: Experts on The And Stance6m
2.5.1: High-Road Go-To Solutions1m
2.5.2: 2MC: Charging for Work Before Authorization1m
2.5.3: Find Common Ground9m
2.5.4: Get It In Writing5m
2.5.5: What Happened Next? Charging for Work Before Authorization2m
2.6.1: What Happened Next? Whose Money Is It?7m
Reading4 readings
Week 2 Overview10m
Week 2 Resources and References10m
Summary of What Creates Energy in Organizations?10m
Summary of Rudeness in the workplace isn't just unpleasant: It's also contagious10m
Quiz5 practice exercises
Lesson 2-3 Practice Quiz6m
Lesson 2-4 Practice Quiz4m
Lesson 2-5 Practice Quiz6m
Lesson 2-6 Practice Quiz4m
Week 2 Quiz10m
Week
3
Hours to complete
4 hours to complete

Week 3: Cognitive Biases and Errors at Work

Find out about cognitive bias, and how to identify different types, and how to stop them from derailing you....
Reading
19 videos (Total 73 min), 3 readings, 6 quizzes
Video19 videos
3.2.1: 2MC: Commission Sales2m
3.3.1: It's Not All About You1m
3.3.2: 2MC: Face Embarrassment1m
3.3.3: Overconfidence and Egocentrism8m
3.3.4: Confirmation Bias and Motivated Blindness6m
3.3.5 What Happened Next? Face Embarrassment7m
3.4.1: There are More Cognitive Biases?m
3.4.2: 2MC: Chen Becomes Uncomfortable at Work1m
3.4.3: Stop Digging: Pursuit of Sunk Costs5m
3.4.4: Sinister Attribution Bias6m
3.4.5: Chen's Situation, First Pass3m
3.5.1: Prevention and Recovery: Framing and Reframing1m
3.5.2: 2MC: Chen Uncomfortable at Work, Continuedm
3.5.3: Framing7m
3.5.4: Framing in Chen’s Situation4m
3.5.5: Using Reframing as a Tool for Chen6m
3.5.6: What Happened Next? Chen Uncomfortable at Work2m
3.6.1: What Happened Next? Commission Sales4m
Reading3 readings
Week 3 Overview10m
Week 3 Resources and References10m
Summary of Measurement of Social-Evaluative Anxiety10m
Quiz5 practice exercises
Lesson 3-3 Practice Quiz8m
Lesson 3-4 Practice Quiz8m
Lesson 3-5 Practice Quiz8m
Lesson 3-6 Practice Quiz2m
Week 3 Quiz10m
Week
4
Hours to complete
4 hours to complete

Week 4: When Things Go Wrong

Despite your best efforts, sometimes problems can’t be avoided. Learn an effective strategy for apologizing, and how to engage in disputes professionally....
Reading
19 videos (Total 78 min), 2 readings, 5 quizzes
Video19 videos
4.2.1: 2MC: Speak Up or Keep Quiet1m
4.3.1: Identifying Problems1m
4.3.2: 2MC: Leaving Off a Data Point1m
4.3.3: Mindset6m
4.3.4: Are You Sure You Have a Problem?7m
4.3.5: What Happened Next? Leaving Off a Data Point5m
4.4.1: When You Are in the Wrong: Professional Apologies1m
4.4.2: 2MC: You Messed Up1m
4.4.3: The Four Rs of Apologizing: Remorse and Responsibility5m
4.4.4: The Four Rs of Apologizing: Rehabilitation and Recompense5m
4.4.5: What Happened Next? You Messed Up2m
4.5.1: Having Disputes Professionally1m
4.5.2: 2MC: Just Don't Hire Anyone Over 40...1m
4.5.3: Having Disputes Professionally: Rules One and Two6m
4.5.4: Having Disputes Professionally: Rules Three, Four, and Five7m
4.5.5: Review - and What Happened Next? Hire No One Over 407m
4.6.1: What Happened Next? Speak Up or Keep Quiet4m
4.7.1: Bringing it All Together7m
Reading2 readings
Week 4 Overview10m
Week 4 Resources and References10m
Quiz4 practice exercises
Lesson 4-3 Practice Quiz4m
Lesson 4-4 Practice Quiz8m
Lesson 4-5 Practice Quiz6m
Week 4 Quiz10m
5.0
7 ReviewsChevron Right

Top Reviews

By TBDec 11th 2016

I followed this course as part of Professional IQ package. It really helped me making the right career choices. I extremely recommend this course to everyone.

By DHOct 3rd 2018

great. minor complaint that the cut scene music is annoying and jarring, especially at the end with the Univ. of ILL logo slapping on the metal sounds.

Instructor

Avatar

C. K. Gunsalus

Director of the National Center for Professional and Research Ethics (NCPRE), Professor Emerita of Business, and Research Professor at the Coordinated Science Laboratory

About University of Illinois at Urbana-Champaign

The University of Illinois at Urbana-Champaign is a world leader in research, teaching and public engagement, distinguished by the breadth of its programs, broad academic excellence, and internationally renowned faculty and alumni. Illinois serves the world by creating knowledge, preparing students for lives of impact, and finding solutions to critical societal needs. ...

About the Professional IQ: Preventing and Solving Problems at Work Specialization

In this Specialization, Professional IQ: Preventing Solving Problems at Work, learners use real-world dilemmas and ethical problems experienced by professionals around the world to clarify and articulate their personal values as a foundation for the issues they face. Many successful people use these skills every day—and you should too: making strong decisions; recognizing and avoiding career-damaging pitfalls; preventing and resolving conflicts so as to be value-added members of teams; knowing how and when to apologize effectively; knowing how to ask constructive questions that advance work; and honing leadership skills—whether for being influential at work or holding a position of authority. Learners develop a Personal Leadership Credo, as part of a portfolio applying the skills from the course in situations that learners develop themselves. This Specialization features guest speakers from the following organizations: The University of Illinois Community Credit Union; ZipDX; Rosentreter Group; University of Kansas; Studio Helix Medical Exercise and Bodywork, LLC; Advanced Micro Devices; Vedder Price, P.C.; Circuit Court of Cook County; Sierra Training Associates Inc.; and the University of Illinois at Urbana-Champaign. For the names and biographies of individual guest speakers, please see the "Guest Experts" page within each course....
Professional IQ: Preventing and Solving Problems at Work

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.