About this Course
1,203

100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Beginner Level

Approx. 9 hours to complete

Suggested: 5 hours/week...

English

Subtitles: English

What you will learn

  • Check

    Explain key developments regarding how quality of care is measured and evaluated in the US.

  • Check

    Discuss scientific issues and challenges for evaluating quality of care and methods for addressing these challenges.

  • Check

    Identify and apply resources and tools for comparing the quality of care of providers.

  • Check

    Articulate basic framework for evaluating quality of outcomes of care for evaluating and comparing providers.

100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Beginner Level

Approx. 9 hours to complete

Suggested: 5 hours/week...

English

Subtitles: English

Syllabus - What you will learn from this course

Week
1
2 hours to complete

Foundational Concepts for Evaluating Quality

We will begin by briefly discussing key developments in the U.S. and elsewhere underlying changing perspectives toward the way quality of care is defined and evaluated. We will then outline and discuss a basic conceptual framework for selecting measures for evaluating the quality of care by hospitals and physicians. This discussion will draw attention to key distinctions between process and outcome measures and their relative advantages and disadvantages for evaluating quality of care. This module will also include examples of quality measures that are currently in use. ...
10 videos (Total 38 min), 2 quizzes
10 videos
Introduction to Module 11m
Key Developments in the Measurement and Evaluation of Quality of Care4m
Defining and Conceptualizing Quality of Care5m
Framework for Measuring Quality of Care4m
Data Sources for Measuring Quality of Care - Technical2m
Data Sources for Measuring Quality of Care - Interpersonal4m
Selection Criteria for Quality of Care Measures4m
Reliability and Validity4m
Process vs. Outcome Measures4m
2 practice exercises
Check Your Knowledge20m
Week 1 Quiz (Graded)30m
Week
2
2 hours to complete

Scientific Issues and Challenges for Comparing Quality of Care Among Providers

We will discuss key challenges in making valid comparisons among healthcare providers in terms of their quality of care including case mix differences, small sample sizes and data integrity issues. We will discuss methods and techniques for addressing such challenges. We will show how these methods and techniques can be applied in practice to produce more useful quality of care evaluations. ...
7 videos (Total 30 min), 2 quizzes
7 videos
Goals for Comparing Providers' Quality of Care3m
Key Challenges to Comparing Providers' Quality of Care4m
Measurement Error3m
Risk Adjustment6m
Basic Procedures for Statistical Models5m
Small Patient Samples5m
2 practice exercises
Check Your Knowledge20m
Week 2 Quiz (Graded)30m
Week
3
3 hours to complete

Resources and Tools for Evaluating Quality

We will cover consumer report cards and value-based purchasing programs, both of which constitute important applications of the science of measuring and evaluating quality of care. Consumer report cards on quality of care frequently exist within publicly available websites. These websites provide consumers and other interested parties with quality-related information for comparing the performance of hospitals and physicians. Such resources and tools have been produced by government agencies, private health plans, and business organizations. We will look at several examples of these resources and tools and consider their value as well as their limitations. ...
6 videos (Total 24 min), 2 quizzes
6 videos
Purpose of Consumer Report Cards4m
Examples of Consumer Report Cards (Websites)4m
Design Issues4m
Pay-for-Performance6m
Unintended Consequences of Performance Measurement3m
1 practice exercise
Check Your Knowledge24m
Week
4
3 hours to complete

Future Directions in Evaluating Quality of Care

We will discuss emerging developments pertaining to the science and practice of evaluating quality of care. This discussion will include the increased interest in value-oriented measures of provider performance (i.e., efficiency as well as quality) and in composite measures. Also, we will consider the debate over whether quality measures should be adjusted to account for differences among providers regarding the socio-economic characteristics of their patients and how such adjustments could be conducted. ...
4 videos (Total 17 min), 2 quizzes
4 videos
Composite Measures7m
Influence of Patient Socio-Economic Characteristics4m
Concerns about the Widespread Use of Quality of Care Measures3m
1 practice exercise
Check Your Knowledge20m

Instructor

Avatar

Gary Young

Professor, Director, Northeastern University Center for Health Policy and Healthcare Research
D'Amore-McKim School of Business

About Northeastern University

Founded in 1898, Northeastern is a global research university with a distinctive, experience-driven approach to education and discovery. The university is a leader in experiential learning, powered by the world’s most far-reaching cooperative education program. The spirit of collaboration guides a use-inspired research enterprise focused on solving global challenges in health, security, and sustainability....

About the Healthcare Trends for Business Professionals Specialization

This Specialization will provide learners with the knowledge and skills to recognize key shifts in the industry and to have an agile perspective on how these shifts might impact their organizations. Learners will be exposed to the key drivers in the global healthcare industry today so they might apply what they have learned to help their organizations....
Healthcare Trends for Business Professionals

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.