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Introduction to Social Media Analytics, Emory University

32 ratings
4 reviews

About this Course

Social media not only provides marketers with a means of communicating with their customers, but also a way to better understand their customers. Viewing consumers’ social media activity as the “voice of the consumer,” this session exposes learners to the analytic methods that can be used to convert social media data to marketing insights. In Introduction to Social Media Analytics, learners will be exposed to both the benefits and limitations of relying on social media data compared to traditional methods of marketing research. Partnering with a leading social media listening platform, this course provides learners with the foundational skills of social media listening including the creation of monitors and common social media metrics. Moving beyond social media listening, this course shows learners how social media data can be used to provide insights into market structure and consumers’ perceptions of the brand. Learners will have the opportunity to assess data and discern how to "listen" to the data by watching video lectures and completing activities, practice quizzes, discussion boards, and peer assessments....

Top reviews


Jul 31, 2017

very good and in depth course. also enjoyed the peer graded review

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4 Reviews

By Dingoo Karthick.G

Jan 27, 2019

The course should move away from the contents in week 3 and 4. Without practical exposures to Crimson Hexagon, the modules were of little use.

By Mónica Östergren

Oct 11, 2018

Very good introdctory course on Social Media. Areas for improvement: show more info and detail over other analytical tools. In this course the full focus was on Crimson Hexagon. But as said, very good

By Melanie Mancía

Nov 12, 2017

Very useful tools presented, great explanations and perfect walk through with Excel.

By Aditi Guha

Jul 31, 2017

very good and in depth course. also enjoyed the peer graded review