About this Course
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Flexible deadlines

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Intermediate Level

Approx. 8 hours to complete

Suggested: 3 weeks of study, 1-3 hours/week...

English

Subtitles: English

100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Intermediate Level

Approx. 8 hours to complete

Suggested: 3 weeks of study, 1-3 hours/week...

English

Subtitles: English

Syllabus - What you will learn from this course

Week
1
1 hour to complete

About the Specialisation and the Course

In this Module, you will find out more about the four courses that are offered in this Specialisation....
2 videos (Total 10 min), 3 readings
2 videos
Introduction to Strengthening your Widening Network5m
3 readings
Specialisation Overview10m
Course Reading References10m
(FAQ) Frequently Asked Questions10m
1 hour to complete

Faces Places Phases

We will look at getting to know our colleagues, the physical work place, as well as the different levels of people on the organisational chart. ...
5 videos (Total 35 min), 1 reading, 2 quizzes
5 videos
Making Small Talk10m
Navigating the Workplace3m
Polite Requests & Responses7m
Knowing Who's Who8m
1 reading
Reference List10m
2 practice exercises
Polite Requests14m
Starting on the Right Note8m
Week
2
3 hours to complete

Effective Communication through the Email

We will look at how to connect with people appropriately and on the right note, as well as using the right mode, bearing in mind the 7Cs of effective communication as well as some theoretical constructs of intercultural communication. We will also look at effective email writing....
6 videos (Total 33 min), 1 reading, 3 quizzes
6 videos
Modes or Channels of Communication4m
Knowing Who's Who8m
Clear & Concise6m
Concrete & Correct3m
Coherent, Complete & Courteous8m
1 reading
Reference List10m
2 practice exercises
Choosing the right modes10m
Emailing – Different Strokes for Different Folks16m
Week
3
3 hours to complete

Meetings in a Globalised Workplace

We will look at appropriate meeting behaviours and skills, how to participate at meetings effectively so as to be a contributing member of your organisation. We shall also be looking briefly at how you can build trust and credibility, two very important elements in interpersonal relationships....
9 videos (Total 41 min), 1 reading, 4 quizzes
9 videos
Before the Meeting: High/Low Context4m
Before the Meeting: Perceptions of Time4m
At the Meeting4m
Seeking Clarification6m
Disagreeing3m
Consideration5m
More on Cultural Dimensions6m
Conclusion2m
1 reading
Reference List10m
3 practice exercises
Behaviours6m
Meeting Skills4m
Know your audience and up your game6m
4.2
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Instructor

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Sarah Chong

Centre for English Language Communication

About National University of Singapore

A leading global university located in Asia, the National University of Singapore (NUS) is Singapore’s flagship university, and offers a global approach to education and research with a focus on Asian perspectives and expertise. Its transformative education includes a broad-based curriculum underscored by multi-disciplinary courses and cross-faculty enrichment. ...

About the Effective Communication in the Globalised Workplace Specialization

In this Specialization aimed for those who are preparing to enter the workplace, we will share with you some key cultural and linguistic features characterizing effective communication in this increasingly diverse and internationalised workplace. This is done through four courses, building from knowing the self to communicating with the inner circle of colleagues within the organisation and expanding this circle to include external partners and stakeholders. There is also a capstone project which requires you to apply what you have learned in the four courses in real-life contexts potentially with industry players....
Effective Communication in the Globalised Workplace

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.