About this Course
4.7
1,984 ratings
324 reviews
100% online

100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Beginner Level

Beginner Level

Hours to complete

Approx. 14 hours to complete

Suggested: 8 - 10 hours per week...
Available languages

English

Subtitles: English, Arabic

Skills you will gain

Directory ServiceLightweight Directory Access Protocol (LDAP)Backup
100% online

100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Beginner Level

Beginner Level

Hours to complete

Approx. 14 hours to complete

Suggested: 8 - 10 hours per week...
Available languages

English

Subtitles: English, Arabic

Syllabus - What you will learn from this course

Week
1
Hours to complete
4 hours to complete

What is System Administration?

Welcome to the System Administration course of the IT Support Professional Certificate! In the first week of this course, we will cover the basics of system administration. We'll cover organizational policies, IT infrastructure services, user and hardware provisioning, routine maintenance, troubleshooting, and managing potential issues. By the end of this module, you will understand the roles and responsibilities of a System Administrator. So let's get started!...
Reading
16 videos (Total 44 min), 6 readings, 4 quizzes
Video16 videos
What is Systems Administration?2m
Servers Revisited4m
The Cloud3m
Organizational Policies2m
IT Infrastructure Services1m
User and Hardware Provisioning4m
Routine Maintenance1m
Vendors1m
Troubleshooting and Managing Issues3m
In Case of Fire, Break Glass1m
Dion Michelle Obama Story1m
With Great Power Comes Great Responsibility3m
Never Test in Production2m
Assessing Risk2m
Fixing Things the Right Way2m
Reading6 readings
Navigating Coursera10m
Program Surveys10m
How to Use Discussion Forums10m
Get to Know Your Classmates10m
Supplemental Reading on KVM switch10m
Recording Your Actions10m
Quiz3 practice exercises
What is System Administration?16m
Systems Administration Tasks4m
What is System Administration?24m
Week
2
Hours to complete
6 hours to complete

Network and Infrastructure Services

In the second week of this course, we'll learn about network and infrastructure services. We will cover what IT infrastructure services are and what their role is in system administration. We'll also learn about server operating systems, virtualization, network services, DNS for web services, and how to troubleshoot network services. By the end of this module, you will know the most common IT infrastructure services you'll encounter when handling system administration tasks....
Reading
23 videos (Total 75 min), 6 readings, 7 quizzes
Video23 videos
The Role of IT Infrastructure Services in SysAdminm
Types of IT Infrastructure Services6m
How do Qwiklabs Work?1m
Heather First Tech Job1m
Server Operating Systems1m
Virtualization2m
Remote Access Revisited3m
FTP, SFTP, and TFTP3m
NTP2m
Network Support Services Revisited1m
DNS1m
DNS for Web Servers2m
DNS for Internal Networks3m
DHCP2m
Unable to Resolve a Hostname or Domain Name3m
What do Services Look Like in Action2m
Managing Services in Linux4m
Managing Services in Windows3m
Configuring Services in Linux4m
Configuring Services in Windows4m
Configuring DNS with Dnsmasq6m
Configuring DHCP with Dnsmasq7m
Reading6 readings
Supplemental Reading for IT Infrastructure Services10m
Supplemental Reading for Server Operating Systems10m
Supplemental Reading for Remote Access and SSH10m
Supplemental Reading for FTP Clients10m
Supplemental Reading for BIND/PowerDNS10m
Supplemental Reading for DNS and DHCP10m
Quiz4 practice exercises
Intro to IT Infrastructure Services6m
Physical Infrastructure Services6m
Network Services10m
Network Services16m
Week
3
Hours to complete
5 hours to complete

Software and Platform Services

In the third week of this course, we'll explore software and platform services. We'll cover what types of software and platform services you may encounter in a tech role and how to manage them. We'll learn how to configure email services, security services, file services, print services, and platform services. We'll explore ways to troubleshoot platform services and common issues to look out for. By the end of this module, you'll understand how to setup and manage the IT infrastructure services to help a business stay productive, keep information secure, and deliver applications to its users. ...
Reading
15 videos (Total 42 min), 9 readings, 6 quizzes
Video15 videos
Configuring Communication Services2m
Configuring Email Services3m
Configuring User Productivity Services2m
Configuring Security Services3m
Heather Managing Self Doubt1m
What are file services?1m
Network File Storage3m
Configuring Print Services3m
Web Servers Revisited4m
What is a database server?1m
Is the website down?4m
Cloud Concepts3m
Typical Cloud Infrastructure Setups1m
When and How to Choose Cloud2m
Reading9 readings
Supplemental Reading for Chat Communication Services10m
Supplemental Reading for Email Services10m
Supplemental Reading for File Services10m
Supplemental Reading for Network File Storage10m
Supplemental Reading for Print Services10m
Supplemental Reading for Web Servers (Revisited)10m
Supplemental Reading for Database Admin Jobs10m
Supplemental Reading for Troubleshooting with Developer Tools10m
Managing Cloud Resources10m
Quiz4 practice exercises
Software Services8m
File, Print, and Platform Services8m
Troubleshooting Platform Services4m
Software and Platform Services14m
Week
4
Hours to complete
6 hours to complete

Directory Services

In the fourth week of this course, we'll learn about directory services. Specifically, we'll cover how two of the most popular directory services, Active Directory and OpenLDAP, work in action. We'll explore the concept of centralized management and how this can help SysAdmins maintain and support all the different parts of an IT infrastructure. By the end of this module, you will know how to add users, passwords, and use group policies in Active Directory and OpenLDAP. ...
Reading
18 videos (Total 98 min), 10 readings, 5 quizzes
Video18 videos
What is a directory server?4m
Implementing Directory Services2m
What is centralized management?4m
What is LDAP?1m
What is LDAP Authentication?3m
Heather Overcoming Obstacles1m
What is Active Directory?6m
Managing Active Directory3m
Managing Active Directory Users and Groups11m
Managing Active Directory User Passwords4m
Joining an Active Directory Domain4m
What is Group Policy?4m
Group Policy Creation and Editing13m
Group Policy Inheritance and Precedence8m
Group Policy Troubleshooting13m
What is OpenLDAP?4m
Managing OpenLDAP3m
Reading10 readings
Supplemental Reading for Centralized Management10m
Supplemental Reading for LDAP10m
Supplemental Reading for Kerberos10m
Supplemental Reading for Active Directory10m
Supplemental Reading for Group Security Principles10m
Supplemental Reading for EFS Features10m
Supplemental Reading for DFL & FFL10m
Supplemental Reading for Group Policy Troubleshooting10m
Supplemental Reading for OpenLDAP10m
Supplemental Reading for Managing OpenLDAP10m
Quiz4 practice exercises
Introduction to Directory Services6m
Centralized Management and LDAP8m
Active Directory30m
Directory Services20m
4.7
324 ReviewsChevron Right
Career direction

20%

started a new career after completing these courses
Career Benefit

83%

got a tangible career benefit from this course

Top Reviews

By EMJul 26th 2018

THIS was the course I was waiting for! I feel like this gets into the true heart of what it means to be an IT specialist. I loved learning about Virtualization, Backups, Active Directories, etc.

By JYJun 3rd 2018

Lots of great information! The last assignment was pretty challenging. Make sure to include what specific action, service, or product you would recommend and why it would help solve the problem.

Instructor

About Google

The IT Support Professional Certificate program is part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses....

About the Google IT Support Professional Certificate Specialization

This five-course certificate, developed by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google. If you’ve been tinkering with IT or are new to the field, you’re at the right place. The program is part of Grow with Google, a Google initiative to help create economic opportunities for all Americans. Check out this video to learn more. Upon completion of the certificate, you can share your information with top employers like Cognizant, GE Digital, H&R Block, Hulu, J.M. Smucker, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, UPMC, Veterans United Home Loans, Walmart and their subsidiaries, and of course, Google. Through a mix of video lectures, quizzes, and hand-on labs and widgets, the program will introduce you to troubleshooting and customer service, networking, operating systems, system administration and security. Along the way, you’ll hear from Googlers with unique backgrounds whose own foundation in IT support served as a jumping off point for their careers. By dedicating 8-10 hours a week, you can complete the certificate in about eight months. You can skip through content that you might already know and speed ahead to the graded assessments. Except as otherwise noted, the contents on this site are licensed under a Creative Commons Attribution-ShareAlike 4.0 International License....
Google IT Support Professional Certificate

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.