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Improving Communication Skills, University of Pennsylvania

4.6
605 ratings
155 reviews

About this Course

Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life....

Top reviews

By AJ

Mar 10, 2018

What a great class!! I enjoyed every bit of it! and learned alot about how trust and deception work. The mechanism of Goal setting and ideas about how to have an effective conversation.

By TR

Feb 25, 2019

Great material, the professor does a great job explaining complex topics in a straightforward and plain way. You will get very insightful takeaways for your life and work afterwords.

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149 Reviews

By Derek Ralph

Apr 14, 2019

OK

By Shapkina Elizaveta

Mar 24, 2019

That was a challenging course. A lot of new vocabulary and course by itself took a lot attention and time from me. I am happy I completed it and I wish now to read all notes and start applying knowledge in practice. Thanks for this course. Regards, Elizaveta.

By Duncan Eric Oseni Omuse

Mar 24, 2019

Wow!?

By Atilio Malave

Mar 07, 2019

Great course, easy to follow and understand.

By Sonja Leicester

Mar 05, 2019

Lost of great examples to really explain the content

By Ankush Dhadwal

Mar 04, 2019

I love the course and the kind of explanation used by the creator is through and specific. The Examples used are appropriate and It helps a viewer to understand with ease.

By Isabelle Wang

Mar 03, 2019

I think the content of the course will probably be different to what you thought it would, but it's definitely worthy of trying. Really useful and easy to comprehend, especially with proper amounts of examples.

By LATHRO

Feb 28, 2019

Great content espacially week 2 and 4. Many examples.

But deeply details about the some topic of the course will make it better

By Tomas Romero

Feb 25, 2019

Great material, the professor does a great job explaining complex topics in a straightforward and plain way. You will get very insightful takeaways for your life and work afterwords.

By Joseph Kattan

Jan 29, 2019

Some of the quizzes were too difficult.