About this Course
4.5
1,307 ratings
282 reviews
Learn to analyze and improve business processes in services or in manufacturing by learning how to increase productivity and deliver higher quality standards. Key concepts include process analysis, bottlenecks, flows rates, and inventory levels, and more. After successfully completing this course, you can apply these skills to a real-world business challenge as part of the Wharton Business Foundations Specialization....
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100% online courses

Start instantly and learn at your own schedule.
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Flexible deadlines

Reset deadlines in accordance to your schedule.
Clock

Suggested: 4 weeks of study, 4-6 hours/week

Approx. 16 hours to complete
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English

Subtitles: English, Portuguese (Brazilian)

Skills you will gain

Process ManagementOperations ManagementSix SigmaInventory
Stacks
Globe

100% online courses

Start instantly and learn at your own schedule.
Calendar

Flexible deadlines

Reset deadlines in accordance to your schedule.
Clock

Suggested: 4 weeks of study, 4-6 hours/week

Approx. 16 hours to complete
Comment Dots

English

Subtitles: English, Portuguese (Brazilian)

Syllabus - What you will learn from this course

1

Section
Clock
27 minutes to complete

Introduction

This short module was designed to introduce you to the course, and to give you an overview of what you can expect from the course and the instructor!...
Reading
3 videos (Total 17 min), 1 reading
Video3 videos
Four Dimensions of Operational Performance7m
Trade-offs and the Efficient Frontier7m
Reading1 reading
Module 1 - Introduction: Lecture Slides (PDF)10m

2

Section
Clock
3 hours to complete

Process Analysis

In this module, you'll learn how to identify key elements of process analysis: flow rates, and flow times, how to uncover bottlenecks, how to optimize labor and inventory, and how to handle the complexities of multiple flow units. At the end of this module, you'll be able to break down operations into processes which can then be improved to maximize profits and efficiency....
Reading
10 videos (Total 115 min), 2 readings, 2 quizzes
Video10 videos
Finding the Bottleneck11m
Labor Cost and Labor Utilization15m
Little’s Law6m
Inventory Turns7m
Make to Stock vs Make to Order / Reasons for Inventory10m
Dealing with Multiple Flow Units14m
Review of Process Analysis26m
Module 2 Practice Problem: Atlas Inc (video)8m
Module 2 Practice Problem: Multiple Flow Units (video)4m
Reading2 readings
Module 2 - Process Analysis: Lecture Slides (PDF) and Excel Template10m
Module 2 Practice Problems (PDF) and Solutions10m
Quiz2 practice exercises
Homework Assignment: Module 2 - Process Analysis20m
Final Exam - Module 222m

3

Section
Clock
3 hours to complete

Productivity

You'll learn the key components of productivity in this module. Beginning with the academic definitions of productivity, you'll move on to the common blockers, measurements, indicators of effectiveness, improvement techniques and financial values. By the end of this module, you'll be able to identify, describe and measure the relationship between inputs and outputs and also be able to develop strategies for decreasing inputs while increasing outputs, thereby boosting productivity wherever you see the need to....
Reading
11 videos (Total 102 min), 2 readings, 2 quizzes
Video11 videos
The Seven Sources of Waste9m
Financial Value of Productivity6m
Key Performance Indicators and KPI Trees 6m
Overall Equipment Effectiveness12m
Takt Time8m
Quartile Analysis9m
Productivity Ratios9m
Review of Productivity19m
Module 3 Practice Problem: Dr. Peters (video)5m
Module 3 Practice Problem: Assign Tasks to Workers (video)5m
Reading2 readings
Module 3 - Productivity: Lecture Slides (PDF) and Excel Files10m
Module 3 Practice Problems (PDF) and Solutions10m
Quiz2 practice exercises
Homework Assignment: Module 3 - Productivity16m
Final Exam - Module 318m

4

Section
Clock
3 hours to complete

Quality

Quality is not only a cornerstone of operations management, but also a critical component of an organization's long-term viability and success. This module covers all the major aspects of quality in operations, from examining the common reasons for defects to the most widely used implementation techniques for addressing problems of quality and ensuring reliability and standards. At the end of this module, you'll be able to anticipate where defects may occur and recommend a sound strategy for maintaining quality and stability....
Reading
10 videos (Total 98 min), 2 readings, 2 quizzes
Video10 videos
Quality and Flow17m
Six Sigma12m
Control Charts9m
Jidoka8m
Problem Solving6m
Toyota Production System9m
Module 4 Review19m
Module 4 Practice Problem: Assembly Tolerances (video)3m
Module 4 Practice Problem: Security Check (video)2m
Reading2 readings
Module 4 - Quality: Lecture Slides (PDF) and Excel Files10m
Module 4 Practice Problems (PDF) and Solutions10m
Quiz2 practice exercises
Homework Assignment: Module 4 - Quality16m
Final Exam - Module 416m
4.5
Direction Signs

36%

started a new career after completing these courses
Briefcase

83%

got a tangible career benefit from this course
Money

10%

got a pay increase or promotion

Top Reviews

By SRAug 7th 2017

I am an operation person, but still found that this course had something new to teach. The professor was very clear about the concepts, and the structure of the course was well designed.

By JSMar 7th 2016

very objective and hands on structure. Excellent for working executive as well, gives a hands on refresher with the help of best and latest on the subject. very concise and focused.

Instructor

Christian Terwiesch

Andrew M. Heller Professor at the Wharton School, Senior Fellow Leonard Davis Institute for Health Economics Co-Director, Mack Institute of Innovation Management
The Wharton School

About University of Pennsylvania

The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies. ...

About the Business Foundations Specialization

In this Specialization, you’ll develop basic literacy in the language of business, which you can use to transition to a new career, start or improve your own small business, or apply to business school to continue your education. In five courses, you’ll learn the fundamentals of marketing, accounting, operations, and finance. In the final Capstone Project, you’ll apply the skills learned by developing a go-to-market strategy to address a real business challenge....
Business Foundations

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.