3.1 Overview

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From the course by University of Pennsylvania

Building High-Performing Teams

74 ratings

University of Pennsylvania

Building High-Performing Teams

74 ratings

Course 2 of 5 in the Specialization Culture-Driven Team Building

Teams are essential to the modern organization, but most never reach their potential. Co-workers miscommunicate, and groups struggle to adapt to changes in the market or their organizations. When teams lack self-awareness about these challenges, performance suffers. Based on years of team culture research and consulting experience, this course helps you understand the problems that hurt productivity, and gives you tools for creating positive change. This course also guides you through creating the ground rules and structure needed to set your team up for success. You gain the skills to diagnose issues such as conflicts, groupthink and lack of commitment in your team before they get out of control. The course offers frameworks to adjust team behaviors and get the best performance out of your people. You also understand frequent stumbling blocks for common team types, such as startups and virtual teams, and learn solutions tailored to each one.

From the lesson

Coaching Emotionally Intelligent Teams

In this module, we move from discussion to action. After getting a sense of what is going wrong with your group, we will give you tools for making effective behavioral changes so that you can close the gap between how your team says it wants to work together and what you actually do.

3.1 Overview4:40

3.2 Why Emotional Intelligence Matters2:02

3.3 How to Improve Emotional Intelligence4:34

3.4 Mindfulness Strategies3:43

3.5 Google’s Search Inside Yourself4:00

3.6 Mindful Coaching and Feedback Conversations4:15

3.7 Overview of Verisk Analytics2:40

3.8 Interview with Renee Torchia25:48

Meet the Instructors

Derek Newberry, Ph.D.
Lecturer
Organizational Dynamics
Dr. Aviva Legatt
Affiliated Faculty
Organizational Dynamics

Hello students, my name is Aviva Legatt.

I'm a faculty member in the organizational and dynamics department here at Penn.

In addition, I advise international organizations and

students about college admissions entry into US colleges and universities.

A huge part of that work is helping clients develop cross cultural fluency, so

they can understand cultural norms of the US and of universities.

My research and practice working with effective working teams

originates in the Wharton executive development program.

Or EDP where I observe and record teams engaged in a highly competitive and

fast paced business simulation.

My role is to facilitate organization learning on the team level through

guided reflection and 360 feedback.

Our work is designed to provide a safe space for

team members to become more reflective and observant about their team dynamics,

and their own strengths as a team member.

Our research finds that when teams are more aware of their dynamics,

there is a better correlation with financial results, compared to teams in

the same simulation that do not use our process of guided reflection.

Self-awareness is a critical part of emotional intelligence and

that's the concept we'll be diving into within this module.

We'll discuss how you can improve on your emotional intelligence or

EQ and coach your team to increase its collective emotional intelligence.

While IQ may, in part, determine where you work and

what function you take on, research shows that

EQ separates higher performers from lower performers in similar roles.

So how can you enhance your own emotional intelligence?

How can you enhance the emotional intelligence through coaching?

What are some proven strategies for delivering feedback?

These are some of the questions we will answer in this module.

In the last unit, we talked about why teams get off track and

stop following their original roles.

We went over how to become a good observer of your own team and

to notice issues as they arise.

Examine how you can become, and

coach your teams to become, more emotionally intelligent.

Since emotional intelligence is correlated with high performance,

honing in on these skills will set you up for success no matter the circumstances.

First we'll have a short video about why improving your emotional intelligence

is important.

Then we'll discuss strategies for you to improve your own emotional intelligence

across Goldman's five dimensions.

These are self-awareness, self-regulation,

discovering what personally motivates you, empathy, and social skills.

The first three of these dimensions are interpersonal,

meaning that they have to do with yourself.

The last two dimensions are interpersonal,

meaning that they have to do with your relationships with other people.

We'll give you strategies for how to improve on each of these dimensions

as you coach your team on these very same competencies.

Then we will talk about mindfulness-based strategies for

cultivating emotional intelligence on your team.

We'll walk through two cases, one of a legendary sports coach, and

another of a technology company.

This will help us demonstrate foundational strategies you can use to encourage

teams to incorporate mindful and emotionally intelligent practices.

Next we'll walk through strategies for having emotionally intelligent and

mindful coach and feedback conversations with your team.

Rather than provide feedback when situations get critical,

we recommend more frequent check ins to emphasis feedforward.

Feedforward is a coaching approach that focus more on future mistakes than on

past results.

Finally, you'll see a dynamic interview and

step through a real life case study with Renee Torsha.

She is Vice President of talent strategy and culture at Verisk Analytics.

Here we will eliminate strategies for

coaching employee group and development on your team during times of change.

You'll see how Verisk helps employees make sense of change, and

reframes challenges as opportunities.

The knowledge shared by Dr.

Torchia will help you to apply best practices to your own team.

After this unit is complete you'll learn about different kinds of companies,

start ups, product development teams, committees and remote teams.

All of these kinds of teams have their own strengths and weaknesses.

You can use the lessons learned from the cases we provide to create

a high performance culture.

For now, let's dive into strategies for you to enhance your own emotional

intelligence, so that you can effectively coach others on your team.

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