Hello students, my name is Aviva Legatt.
I'm a faculty member in the organizational and dynamics department here at Penn.
In addition, I advise international organizations and
students about college admissions entry into US colleges and universities.
A huge part of that work is helping clients develop cross cultural fluency, so
they can understand cultural norms of the US and of universities.
My research and practice working with effective working teams
originates in the Wharton executive development program.
Or EDP where I observe and record teams engaged in a highly competitive and
fast paced business simulation.
My role is to facilitate organization learning on the team level through
guided reflection and 360 feedback.
Our work is designed to provide a safe space for
team members to become more reflective and observant about their team dynamics,
and their own strengths as a team member.
Our research finds that when teams are more aware of their dynamics,
there is a better correlation with financial results, compared to teams in
the same simulation that do not use our process of guided reflection.
Self-awareness is a critical part of emotional intelligence and
that's the concept we'll be diving into within this module.
We'll discuss how you can improve on your emotional intelligence or
EQ and coach your team to increase its collective emotional intelligence.
While IQ may, in part, determine where you work and
what function you take on, research shows that
EQ separates higher performers from lower performers in similar roles.
So how can you enhance your own emotional intelligence?
How can you enhance the emotional intelligence through coaching?
What are some proven strategies for delivering feedback?
These are some of the questions we will answer in this module.
In the last unit, we talked about why teams get off track and
stop following their original roles.
We went over how to become a good observer of your own team and
to notice issues as they arise.
Examine how you can become, and
coach your teams to become, more emotionally intelligent.
Since emotional intelligence is correlated with high performance,
honing in on these skills will set you up for success no matter the circumstances.