About this Course
4.6
2,729 ratings
498 reviews
100% online

100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Beginner Level

Beginner Level

Hours to complete

Approx. 25 hours to complete

Suggested: 8 - 10 hours per week...
Available languages

English

Subtitles: English, Arabic

Skills you will gain

PowershellLinux File SystemsLinuxCommand-Line Interface
100% online

100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Beginner Level

Beginner Level

Hours to complete

Approx. 25 hours to complete

Suggested: 8 - 10 hours per week...
Available languages

English

Subtitles: English, Arabic

Syllabus - What you will learn from this course

Week
1
Hours to complete
6 hours to complete

Navigating the System

Welcome to the Operating Systems course of the IT Support Professional Certificate! In the first week of this course, we will cover the basics of Windows and Linux operating systems (OS). We will learn about how directories and files work in Windows and Linux OS. You will also learn practical ways to manipulate files and directories in the Windows graphical user interface (GUI), Windows command line interface (CLI), and Linux shell. By the end of this module, you will interact with files and directories and perform basic text manipulation in Windows and Linux OS....
Reading
32 videos (Total 95 min), 10 readings, 5 quizzes
Video32 videos
Lesson Overview & Practice Tips2m
List Directories in a GUI5m
Windows: List Directories in CLI4m
Linux: List Directories6m
Windows: Changing Directories in the GUI1m
Windows: Changing Directories in the CLI4m
Linux: Changing Directories in Bash1m
Windows: Make Directories in the GUI & CLI2m
Linux: Make Directories in Bash1m
Windows: Command History2m
Linux: Command History47s
Windows: Copying Files & Directories4m
Linux: Copying Files and Directories1m
Windows: Moving and Renaming Files, Directories2m
Linux: Moving and Renaming Files, Directories1m
Windows: Removing Files & Directories3m
Linux: Removing Files & Directories1m
Cindy Why OS is Important1m
Windows: Display File Contents3m
Linux: Display File Contents2m
Windows: Modifying Text Files2m
Linux: Modifying Text Files1m
Windows Powershell3m
Windows: Searching within Files6m
Windows: Searching within Directories1m
Linux: Searching within Files1m
Windows: Input, Output, and the Pipeline7m
Linux: Input, Output and Pipeline3m
Windows and Linux Advanced Navigation1m
Ben First Tech Job1m
Instructions for Accessing Linux Qwiklabs5m
Reading10 readings
Navigating Coursera10m
Program Surveys10m
How to Use Discussion Forums10m
Get to Know Your Classmates10m
Supplemental Reading for Windows CLI & Unix Bash10m
Supplemental Reading for 'Size' vs 'Size of Disk' in Windows10m
Supplemental Reading for Notepad++10m
Supplemental Reading for GNU Documentation10m
Supplemental Reading for Windows PowerShell10m
Instructions for Accessing Windows Qwiklabs10m
Quiz3 practice exercises
Basic Commands6m
File and Text Manipulation8m
Accessing Qwiklabs16m
Week
2
Hours to complete
4 hours to complete

Users and Permissions

In the second week of this course, we'll learn about configuring users and permissions in Windows and Linux OS. As an IT Support Specialist, it's important to know how to grant the appropriate permissions to users and groups for both Windows and Linux OS. By the end of this module, you will know how to add, modify, and remove users for a computer and for specific files and folders by using the Windows GUI, Windows CLI, and Linux shell. ...
Reading
15 videos (Total 63 min), 3 readings, 3 quizzes
Video15 videos
Windows: View User and Group Information6m
Windows: View User and Group Information using CLI2m
Linux: Users, Superuser and Beyond4m
Windows: Passwords4m
Linux: Passwords1m
Windows: Adding and Removing Users5m
Linux: Adding and Removing Users50s
Ben Life as a CIO1m
Windows: File Permissions5m
Linux: File Permissions2m
Windows: Modifying Permissions7m
Linux: Modifying Permissions4m
Windows: Special Permissions4m
Linux: SetUID, SetGID, Sticky Bit5m
Reading3 readings
Supplemental Reading for Windows Passwords10m
Supplemental Reading for Windows ACL10m
Supplemental Reading for Special Permissions in Windows10m
Quiz1 practice exercise
Permissions10m
Week
3
Hours to complete
6 hours to complete

Package and Software Management

In the third week of this course, we'll learn about package and software management in Windows and Linux OS. It's important to know how package installs work and how devices and drivers are managed within these operating systems. We will also learn about different packaging and file compression methods. By the end of this module, you will know how to create, update, and remove software by using the Windows GUI, Windows CLI and Linux shell....
Reading
15 videos (Total 54 min), 13 readings, 6 quizzes
Video15 videos
Windows: Software Packages6m
Linux: Software Packages3m
Windows: Archives3m
Linux: Archives1m
Windows: Package Dependencies7m
Linux: Package Dependencies1m
Windows: Package Manager4m
Linux: Package Manager Apt5m
Windows: Underneath the Hood3m
Linux: Underneath the Hood1m
Windows: Devices and Drivers3m
Linux: Devices and Drivers4m
Window: Operating System Updates4m
Linux: Operating System Updates2m
Reading13 readings
Supplemental Reading for Windows Software Packages10m
Supplemental Reading for 7-Zip and PowerShell Zips10m
Supplemental Reading for the Linux Tar Command10m
Supplemental reading for Windows Package Dependencies10m
Supplemental Reading for Linux Package Dependencies10m
Supplemental Reading for Windows Package Managers10m
Supplemental Reading for Linux PPAs10m
Supplemental Reading on GIMP10m
Supplemental Reading for Windows Installers and Process Monitors10m
Supplemental Reading Windows Devices and Drivers10m
Supplemental reading for Linux Devices and Drivers10m
Supplemental Reading for Windows Update10m
Supplemental Reading for Linux Update10m
Quiz4 practice exercises
Software Distribution18m
Package Managers4m
What’s happening in the background?2m
Device Software Management6m
Week
4
Hours to complete
5 hours to complete

Filesystems

In the fourth week of this course, we'll learn about how filesystems work for Windows and Linux OS. We'll learn about filesystem types and why they're different for certain OS. We'll learn about disk partitioning and virtual memory and why these are so important for an IT Support Specialist's role. We'll also cover ways mount and unmount filesystems, read disk usage, and repair filesystems. By the end of this module, you will partition and format a disk drive yourself in both Windows and Linux....
Reading
16 videos (Total 52 min), 9 readings, 3 quizzes
Video16 videos
Review of Filesystems2m
Disk Anatomy3m
Windows: Disk Partitioning and Formatting a Filesystem6m
Windows: Mounting and Unmounting a Filesystem51s
Linux: Disk Partitioning and Formatting a Filesystem6m
Linux: Mounting and Unmounting a Filesystem3m
Windows: Swap3m
Linux: Swap2m
Windows: Files6m
Linux: Files2m
Windows: Disk Usage3m
Linux: Disk Usage1m
Windows: Filesystem Repair4m
Linux: Filesystem Repair1m
Ben Passion1m
Reading9 readings
Supplemental Reading for FAT32 File System10m
Supplemental Reading for Disk Partitioning and Formatting in Windows10m
Supplemental reading Mounting and Unmounting a Filesystem in Linux10m
Supplemental Reading for Windows Paging10m
Supplemental Reading for Linux Swap10m
Supplemental Reading on NTFS File System10m
Supplemental Reading for Windows Disk Usage10m
Supplemental reading for Linux Disk Usage10m
Supplemental Reading for Linux Filesystem Repair10m
Quiz1 practice exercise
Filesystem Types24m
4.6
498 ReviewsChevron Right
Career direction

18%

started a new career after completing these courses
Career Benefit

17%

got a tangible career benefit from this course

Top Reviews

By SIOct 13th 2018

It took some time to due to lap graded assignments.However finally enjoyed the course specially the remote connection section and Linux and windows operating system files and folders troubleshooting.

By TAMar 24th 2018

Excellent advice on carving it in a stone and being too stubborn to quit. So much of what is seen is sugar coated instasnap filtered that hearing Leverage your Strengths and work hard is reassuring.

Instructor

About Google

The IT Support Professional Certificate program is part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses....

About the Google IT Support Professional Certificate Specialization

This five-course certificate, developed by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google. If you’ve been tinkering with IT or are new to the field, you’re at the right place. The program is part of Grow with Google, a Google initiative to help create economic opportunities for all Americans. Check out this video to learn more. Upon completion of the certificate, you can share your information with top employers like Cognizant, GE Digital, H&R Block, Hulu, J.M. Smucker, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, UPMC, Veterans United Home Loans, Walmart and their subsidiaries, and of course, Google. Through a mix of video lectures, quizzes, and hand-on labs and widgets, the program will introduce you to troubleshooting and customer service, networking, operating systems, system administration and security. Along the way, you’ll hear from Googlers with unique backgrounds whose own foundation in IT support served as a jumping off point for their careers. By dedicating 8-10 hours a week, you can complete the certificate in about eight months. You can skip through content that you might already know and speed ahead to the graded assessments. Except as otherwise noted, the contents on this site are licensed under a Creative Commons Attribution-ShareAlike 4.0 International License....
Google IT Support Professional Certificate

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.