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Technical Support Fundamentals, Google

4.8
9,125 ratings
2,100 reviews

About this Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. We’ll go through what a technical interview could look like, and provide tips on how to best prepare for one. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works. ● assemble a computer from scratch. ● choose and install an operating system on a computer. ● understand what the Internet is, how it works, and the impact it has in the modern world. ● learn how applications are created and how they work under the hood of a computer. ● utilize common problem-solving methodologies and soft skills in an Information Technology setting....

Top reviews

By FK

Mar 10, 2018

An excellent introductory course. The all around material was well presented, the instructors are doing a great job passing on their knowledge. The weekly assignments were interesting and fun to take.

By BM

Jul 31, 2018

I am working in IT and wanted to do a refresher on the fundamentals and this course is really worth it. Good job Google and thank you for an affordable solution to getting my refresher and certificate

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2,090 Reviews

By Alexandr Efimov

Dec 14, 2018

Прекрасный вступительный курс, интересна работа с удаленными компьютерами в лабораторных.

By vakhtangi grigolava

Dec 14, 2018

this is the best course ever!!! big respect to team!!!

By Joseph Cannon

Dec 13, 2018

I really enjoyed this course and the instructor was great.

By Vicki Godmer

Dec 13, 2018

Truly enjoyed this class. Heard the offering on the radio and thought why not. I had a basic understanding of much of the information we went through. The course helped fill in some knowledge gap that I think will prove useful.

By Dariia Leliukh

Dec 13, 2018

Pretty easy course, I think that some of topics were too easy as for a modern youth. And some topics I would be glad if they are going to be disclosed deeper in next courses.

By GERSON THIYAGARAJAN

Dec 13, 2018

Excellent technical explanation and basic thoughts..

By Robert Cotton

Dec 12, 2018

Thanks to all that participated in putting this program together. It has opened my eyes to a broad new world.

By Christopher Stephen Scott

Dec 12, 2018

Great start to this program. Fairly easy, doesn't drop you into taking in too much at once. More of a broad outline for what the program will be touching on in more detail in later courses.

By Jade Eng

Dec 12, 2018

This was a really fun and hands-on course. I learned a lot!

By Taylor Jones

Dec 12, 2018

I'm having a great time with this course thus far. Easy to understand, convenient, and full of lots of useful info in the field for beginners and advanced learners.