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Technical Support Fundamentals, Google

11,838 ratings
2,714 reviews

About this Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. We’ll go through what a technical interview could look like, and provide tips on how to best prepare for one. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works. ● assemble a computer from scratch. ● choose and install an operating system on a computer. ● understand what the Internet is, how it works, and the impact it has in the modern world. ● learn how applications are created and how they work under the hood of a computer. ● utilize common problem-solving methodologies and soft skills in an Information Technology setting....

Top reviews


Mar 10, 2018

An excellent introductory course. The all around material was well presented, the instructors are doing a great job passing on their knowledge. The weekly assignments were interesting and fun to take.


Jul 31, 2018

I am working in IT and wanted to do a refresher on the fundamentals and this course is really worth it. Good job Google and thank you for an affordable solution to getting my refresher and certificate

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2,711 Reviews

By arjan heidstra

Apr 19, 2019

Good explanation in the video's

By Ivon Sim Soon Qi

Apr 19, 2019

Although is really basic but still something that can learn from it.

By Marcus L Matthews Jr

Apr 19, 2019


By Alan Pruitt

Apr 19, 2019

Just get started - one mouse click at a time. You can do it!

By Felipe Gutierrez

Apr 18, 2019

I liked it, it was a subtle introduction to IT, but it still had some technical concepts that I guess will be covered more in-depth on the following courses.

By Brandon Robinson

Apr 18, 2019

I really like the lessons towards the end of the course.


Apr 18, 2019

Course was very informative. Labs & assignments can be a little unclear but this is basic IT information so if you can't figure it out on your own you need to find a different career

By samaneh farahmand

Apr 18, 2019

this course is fantastic!

By Rishi Ram Subedi

Apr 18, 2019

I love this course and I am planning to take another course in technical support.

By Nancy C.

Apr 17, 2019

Quick and easy for people who have tinkered before, but very informative.