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Technical Support Fundamentals, Google

10,203 ratings
2,348 reviews

About this Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. We’ll go through what a technical interview could look like, and provide tips on how to best prepare for one. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works. ● assemble a computer from scratch. ● choose and install an operating system on a computer. ● understand what the Internet is, how it works, and the impact it has in the modern world. ● learn how applications are created and how they work under the hood of a computer. ● utilize common problem-solving methodologies and soft skills in an Information Technology setting....

Top reviews


Jul 31, 2018

I am working in IT and wanted to do a refresher on the fundamentals and this course is really worth it. Good job Google and thank you for an affordable solution to getting my refresher and certificate


Feb 15, 2018

Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.

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2,331 Reviews

By Tristin Hennessey

Feb 16, 2019

There was a lot of information that was structured in a very helpful way for learning, and I felt that all the information was relevant, and a great first step into the program. Very happy with my experience so far and excited to really get into the material.

By Mohammed Abdallah

Feb 15, 2019

thank you to have this opportunity

By Ashaki Afi Presley

Feb 14, 2019

This was a much needed refresher and learned quite a few things as well

By Dan Sendle

Feb 14, 2019

Awesome class really enjoyed all of the different people involved in teaching the topics keeping it fresh and easy to keep focused (Thanks)

By Aaron Merritt

Feb 14, 2019

Course is a good introduction for the average person without knowledge in computers. A bit redundant for me having a past education in computer coding, but I find fundamentals to be supremely important.

By Laurent Aureyre

Feb 14, 2019


By Benjamin Parr

Feb 14, 2019

Excellent foundation

By Jonathan Miller

Feb 13, 2019

Truly a good introduction to basics of computers. For me, great refresher!

By Janet Guido-Gallegos

Feb 13, 2019

It was a good review!

By Abiodun Quadri

Feb 13, 2019

A wonderful course with in depth analysis