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Learner Reviews & Feedback for Customer-Centric IT Strategy by University of Virginia

4.3
71 ratings
21 reviews

About the Course

Now more than ever, corporations are investing heavily in IT. The quality of these investments affect the daily work of millions, yet it’s not uncommon to see industry surveys where the failure rates for IT projects is over 50%. It’s possible to do better and it’s possible to do so consistently. In this two-week course, we’ll step through major challenges within corporate IT and how to address them with the disciplined use of design thinking, Lean Startup, and agile as a team framework. By the end of this course, you’ll be able to: Use the Business Model Canvas to focus your company strategy and facilitate buy-in from stakeholders Translate your work on the Canvas to specific charters in IT Rapidly prototype strategically-aligned processes for implementation within your IT infrastructure Please Note: This is a short-form course two weeks in duration....

Top reviews

AM

Sep 11, 2018

A great course that focuses on the importance of being customer centric when developing IT solutions. Alex Cowan is a good lecturer.

AO

Mar 03, 2018

This course helped me understand process design, user stories and business model canvas to integrate with IT system.

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1 - 22 of 22 Reviews for Customer-Centric IT Strategy

By Ali S A

Jun 16, 2019

very helpful course, I encourage every one who interested in IT strategy to take it.

By Sachin B

Jan 20, 2019

This course gives you a good example of Business model canvas, how things really work. Also it shows a fair importance of how Design and Validation plays a vital role in overall IT Strategy, would appreciate if this was can be elaborated with easy and specific examples for new learners. However overall its a good platform to understand key IT metrics and Process improvement chain to help better plan IT Strategy for your firm.

By PRASAD P

Dec 23, 2018

I found this course very useful

By Mohammed S

Nov 23, 2018

Amazing course and beneficial for me

By shlok r s

Oct 29, 2018

This is really an amazing course.

By Barbara S

Oct 14, 2018

Enjoyed learning with Alex!

By Francisco L

Oct 08, 2018

Excellent way to use new tools to create an IT project, or maybe any kind of project!

By LIU S G

Oct 02, 2018

simple and easy to digest

By Alastair M

Sep 11, 2018

A great course that focuses on the importance of being customer centric when developing IT solutions. Alex Cowan is a good lecturer.

By Monib S

Sep 01, 2018

Highly insightful and relevant content presented so well ,Meaningful quiz and questions enrich the learning experience

By Abhinandan H J

Jul 20, 2018

Got different insights about processes.

By Rahcyne A H O

Jun 30, 2018

Great short course. Appreciated the perspective of both non profit and for profit situations.

By shitalkumar

Jun 22, 2018

Very insightful and helpful for starting a project.

By Jonathan K

Jun 06, 2018

Informative and practical course - time well spent. Thank you.

By Dmitry K

Jun 01, 2018

It was very interesting

By Sarah C

Apr 16, 2018

Excellent course providing fresh tools that can be readily used to drive desired outcomes. The application of agile to IT is brilliant. I am thrilled to leave the class with many tools I can apply daily.

By Murphy C

Apr 12, 2018

As a technology professional, I find this course very helpful and interesting for those of us developing solutions and products for both in-house projects and external projects. The frameworks proposed and provided by Alex are applicable to many IT implementation and design problems. I strongly encourage technologists to come in and have a look!

By Wouter D

Mar 30, 2018

Good clear lectures, the test could be more challenging.

By Michel

Mar 24, 2018

Absolutely shallow course, very disappointing. Two week course, where the first week goes through a high level business strategy framework without connecting it properly to IT - and the second week discusses process modelling (what does that have to do with an IT Strategy?). Very deceptive course name...

By Bhargav R S

Mar 23, 2018

Just started this course and amazed by the First impression itself!!

By Andri O

Mar 03, 2018

This course helped me understand process design, user stories and business model canvas to integrate with IT system.

By Eugene K

Feb 26, 2018

It is a great course, and very similar in scope to Cisco's

Business Architecture Approach. In other words, this looks at the business from a holistic point of view and lays out some common tools for helping to understand its common processes. This, in turn, will help you design better solutions for your customers, because you will have a deeper understanding of their acumen.