About this Course
4.5
42 ratings
6 reviews
100% online

100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Intermediate Level

Intermediate Level

Hours to complete

Approx. 15 hours to complete

Suggested: 1-2 hours/week...
Available languages

English

Subtitles: English, German
100% online

100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Intermediate Level

Intermediate Level

Hours to complete

Approx. 15 hours to complete

Suggested: 1-2 hours/week...
Available languages

English

Subtitles: English, German

Syllabus - What you will learn from this course

Week
1
Hours to complete
2 hours to complete

Mediation Essentials

...
Reading
7 videos (Total 39 min), 2 readings, 3 quizzes
Video7 videos
Mediation : introduction and definition4m
Mediation : where, why ?4m
Mediation : How ? Roles and styles5m
The advantages of mediation5m
The mediation cycle (part 1)8m
The mediation cycle (part 2)5m
Reading2 readings
At the end of this lesson..10m
At the end of this lesson...10m
Quiz3 practice exercises
Module 1 - Lesson 1 : Practice Quiz4m
Module 1 - Lesson 2 : Practice quiz4m
Module 1 : Final Graded Quiz24m
Week
2
Hours to complete
2 hours to complete

Mediation in practice

...
Reading
6 videos (Total 34 min), 2 readings, 3 quizzes
Video6 videos
Getting ready: as a mediator5m
Resources for the mediator6m
Joint or Separate Meeting?5m
The challenge of confidentiality5m
Traps for the mediator5m
Reading2 readings
At the end of this lesson10m
At the end of this lesson...10m
Quiz3 practice exercises
Module 2 - Lesson 1 : Practice quiz8m
Module 2 - Lesson 2 : Practice quiz10m
Module 2 : Final Graded Quiz24m
Week
3
Hours to complete
3 hours to complete

Mediation in the Workplace part 1

...
Reading
4 videos (Total 25 min), 3 readings, 2 quizzes
Video4 videos
Mediation within an organization's "Dispute resolution system"6m
Mediation of individual grievances, in work : the case of supervisor harassment (part 1)6m
Mediation of individual grievances, in work : the case of supervisor harassment (part 2)6m
Reading3 readings
At the end of this lesson...10m
At the end of this lesson...10m
Case study - workplace dispute10m
Quiz1 practice exercise
Module 3 - Lesson 1 : Practice quiz4m
Week
4
Hours to complete
3 hours to complete

Mediation in the Workplace - part 2

...
Reading
2 videos (Total 13 min), 3 readings, 3 quizzes
Video2 videos
Mediation of collective conflicts in work (part 2)6m
Reading3 readings
Before you begin10m
At the end of this lesson...10m
Before you begin10m
Quiz2 practice exercises
Module 4 : Practice quiz4m
Module 4 : Final Graded Quiz24m
4.5
6 ReviewsChevron Right

Top Reviews

By EUOct 15th 2017

As the first courses of this serie, this is also a great class that teach skills each professional should have.

By GGAug 28th 2018

Peaceful conflict resolution. We all need more of that. That should be a mandatory course ;-)

Instructors

Avatar

Alan Jenkins

Professor
Management
Avatar

Aurélien Colson

Professor, ESSEC Business School - Director, IRENE Paris, Singapore & Brussels
Political Science

About ESSEC Business School

For over a century, ESSEC has been developing a state-of-the-art educational program that gives the individual pride of place in its learning model, promoting the values of freedom, openness, innovation and responsibility. Preparing future managers to reconcile personal interests with collective responsibility, giving consideration to the common good in their decision-making, and weighing economic challenges against the social costs are some of the objectives ESSEC has set for itself. Its ultimate goal? To create a global world that has meaning for us all. ...

About the Negotiation, Mediation and Conflict Resolution Specialization

This specialization is intended for managers - from business, public administration, international organizations or NGOs - who want to go beyond intuition and acquire proven tools to help them achieve greater success in negotiation. You will learn the negotiation fundamental skills and tools thanks to the first Course. With the second course you we will enable you to develop better cross-cultural anticipation and flexibility when you face a negotiation - both key skills in an international environment. With the third course you will be able to choose and lead a mediation process. You’ll gain a deeper understanding of workplace and international conflict resolution. At the end of this specialization a capstone project will be the opportunity to apply your new knowledge and skills with practical cases....
Negotiation, Mediation and Conflict Resolution

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.