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Learner Reviews & Feedback for Conflict Resolution Skills by University of California, Irvine

4.2
492 ratings
116 reviews

About the Course

Resolving conflict in a positive manner is a skill than can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active learning skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict...

Top reviews

SS

Dec 01, 2017

Excellent course and very beneficiary to all type of people. It consists of resolution ways to self conflicts, work conflicts and many others. I advice to enroll

LB

Nov 14, 2016

Very good course a lot to learn specially with the globalization and working with different cultures is a really with tool for personal and company improvement.

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1 - 25 of 113 Reviews for Conflict Resolution Skills

By Jennifer P

Mar 18, 2018

not enough detail for me

By Wan-Lin L H

Feb 04, 2017

not enough content - would have preferred more examples/scenarios that included conflict resolution solutions

By samantha

Jan 12, 2017

She didn't seem interested at all in what she was teaching. She had a frown the entire time. Maybe she was trying to be professional? Either way, I didn't feel like she liked what she was doing.

These were good tips for people in a new business management position, but honestly this was all stuff you learn while socializing with people. They are generally good social skills that every one should have. I learned little to nothing while taking this class. But, as I said, most of this is directed towards to someone in a management position. I guess this would be helpful when having to work with someone who is a drama-maker, although, fortunately, I have not had a situation yet with someone who creates drama. Yes, I know people who create drama, however, there have been no blowouts or severe problems. Maybe this is the reason why I didn't learn anything in this class... :-(

By Kom P

Sep 07, 2016

I didn't feel like I learned much. Some of the problems I've experience would take more than just trying to find common interest and compromise.

A lot of conflicts arise from personal agenda and gain and that's very difficult to deal with.

By Graciela G

Sep 01, 2016

There was anything innovating in the course and the intro of each lesson was extremely loud.

By Kendra P

Sep 01, 2016

I wish there were another conflict specialization on Coursera to choose from.. one that is more modern, up to date, interesting, engaging, less patronizing .. etc. but there isn't. So I guess we're all stuck with this one. Need I say more.

By Liza R

Aug 30, 2016

The course is very short and more advanced courses are not free.

By Michael O

Jun 18, 2016

corporate HR focused conflict NON resolution.

By Olena B

Feb 23, 2016

Presentation is so boring and dry, I could not bring myself to watching past the first couple of videos.

By Ashwani B

Feb 09, 2016

Should have been a complete course. The course did not give specific tools to conflict resolution rather information about the subject was disseminated

By Birk M

Jan 21, 2016

This is a joke right?

5 minutes long videos with questions after it shall teach me effective?!

you guys are ridiculous!

By Oleksiy D

Nov 25, 2015

Very boring. Not many real life advices. Mstly theory

By claudia m

May 27, 2019

Very informative and well-presented!

By Gelvis S

May 26, 2019

Great course to understand the process for conflict resolution.

By Emmanuel K D

Mar 12, 2019

Great course, good learning

By Raqueeb M

Feb 25, 2019

experiences shared by the people are not informative enough, and reading from books is not a good way (i think) felt like bed time stories...

By Ingrid W

Feb 02, 2019

To the point but still varied with good examples and interesting interviews

By Page M

Jan 12, 2019

very informative and useful!!

By EBENEZER A L

Dec 21, 2018

Educative

By Yousef F A

Aug 20, 2018

very good course

By Gretchen S

Aug 06, 2018

Great content and real world examples. Definitely a must take class for anyone interested in solving problems effectively.

By GLORIA H G

May 23, 2018

Muy buen curso.

By Cheri P

May 12, 2018

Helpful resources are included.

By Beatriz B

May 07, 2018

u suk

By Alexandra M

May 07, 2018

Excellent! I liked the information and skills of this module so much.

Thank you for the opportunity.