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Back to Conflict Resolution Skills

Conflict Resolution Skills, University of California, Irvine

450 ratings
109 reviews

About this Course

Resolving conflict in a positive manner is a skill than can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active learning skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict...

Top reviews


Dec 01, 2017

Excellent course and very beneficiary to all type of people. It consists of resolution ways to self conflicts, work conflicts and many others. I advice to enroll


Nov 14, 2016

Very good course a lot to learn specially with the globalization and working with different cultures is a really with tool for personal and company improvement.

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106 Reviews

By Yousef Fouad Alamer

Aug 20, 2018

very good course

By Gretchen Schlesinger

Aug 06, 2018

Great content and real world examples. Definitely a must take class for anyone interested in solving problems effectively.


May 23, 2018

Muy buen curso.

By Cheri Plett

May 12, 2018

Helpful resources are included.

By Beatriz Brown

May 07, 2018

u suk

By Alexandra Mora

May 07, 2018

Excellent! I liked the information and skills of this module so much.

Thank you for the opportunity.

By Julia Fraley

Apr 24, 2018

I enjoyed the course and found it very helpful.

By Shaniko Klass

Apr 18, 2018


By Chick Edmond

Apr 15, 2018

great course with alot of values

By awatif mustafa

Mar 27, 2018

Great course with great tips on how to deal with conflict with real life problems that you can relate to