About this Course
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Approx. 7 hours to complete

Suggested: 3 weeks of study, 3-4 hours/week...


Subtitles: English, Vietnamese, Spanish

Skills you will gain

Active ListeningCommunicationManagementCollaboration

100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Approx. 7 hours to complete

Suggested: 3 weeks of study, 3-4 hours/week...


Subtitles: English, Vietnamese, Spanish

Syllabus - What you will learn from this course

1 hour to complete

Getting Started

Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.

1 video (Total 3 min), 3 readings
1 video
3 readings
Course Overview10m
About our Guest Speakers10m
Pre-Course Survey10m
1 hour to complete

Active Listening Skills

In this module we will begin by examining active listening skills as a means of reaching a resolution. We will then shift our attention to recognizing conflict and knowing when to intervene. Lastly, we will discuss the five approaches to conflict.

9 videos (Total 32 min)
9 videos
Active Listening Skills Lesson 24m
Case Study: Knowing When to Intervene1m
Case Study: Using Active Listening Skills1m
Case Study: Managing Conflict1m
Book Review: MGMT2m
Interview with Julie Espy6m
Interview with Patrick Gough8m
Active Listening Skills Debrief3m
2 hours to complete

Communication Problems and Skills

In this module we will discuss one of the approaches to conflict discussed in the previous module, the Collaborative Solution. Specifically, we will focus on how to get to the facts and how to set the collaborative stage.

9 videos (Total 27 min), 1 quiz
9 videos
Solid Communication Lesson 21m
Case Study: Communication Issues1m
Case Study: Getting to Collaboration1m
Case Study: Communicating and Understanding1m
Book Review: Now, Discover Your Strengths3m
Resource: Conflict Mode Instrument1m
Communication Problems and Skills Debrief5m
Interview with Karen Kaye6m
3 hours to complete

Usable Plan

In this module we will define "position" and "interest," as they pertain to conflict resolution. In doing so we will underscore the importance of moving from position to interest. Furthermore, we will examine how to create an action plan with the end goal of producing an agreed upon solution.

9 videos (Total 33 min), 1 quiz
9 videos
Usable Plan Lesson 23m
Case Study: Tension Between Employees1m
Case Study: Facilitating a Meeting for Resolution2m
Case Study: Establishing Ground Rules2m
Book Review: Leadership: Theory, Application, and Skill Development2m
Resource: Additional Case Studies2m
Interview with Joseph Chatelle8m
Usable Plan Debrief7m
21 minutes to complete

Course Wrap-up

Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.

1 video (Total 1 min), 2 readings
1 video
2 readings
Message from UCI Extension10m
Post-Course Survey10m
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Top reviews from Conflict Resolution Skills

By SSDec 1st 2017

Excellent course and very beneficiary to all type of people. It consists of resolution ways to self conflicts, work conflicts and many others. I advice to enroll

By LBNov 14th 2016

Very good course a lot to learn specially with the globalization and working with different cultures is a really with tool for personal and company improvement.



Najla DeBow

University of California, Irvine Extension

About University of California, Irvine

Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways....

About the Conflict Management Specialization

Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution....
Conflict Management

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.