About this Course
4.2
17 ratings
6 reviews
Specialization

Course 4 of 7 in the

100% online

100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Hours to complete

Approx. 14 hours to complete

Suggested: 4 hours/week...
Available languages

English

Subtitles: English

What you will learn

  • Check

    Recognize the importance of planning for project sustainment.

  • Check

    Use the pre-mortem exercise to identify risks of project failure.

  • Check

    Design a change management plan that addresses technical and adaptive challenges.

  • Check

    Describe the 4E’s + 2 Model and its use to engage stakeholders.

Skills you will gain

Change ManagementProject PlanningStaff Engagement
Specialization

Course 4 of 7 in the

100% online

100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Hours to complete

Approx. 14 hours to complete

Suggested: 4 hours/week...
Available languages

English

Subtitles: English

Syllabus - What you will learn from this course

Week
1
Hours to complete
1 hour to complete

What Does Success Look Like?

In this module, learners will develop an understanding of what project sustainment is and why it is important, the potential risks to project sustainment, the importance of planning for sustainment from project inception, types of measures used in quality improvement projects and the attributes of each, how strategies for improvement were developed in two successful large-scale quality improvement initiatives. Learners will become familiar with the issues impacting sustainment and how they may be successfully addressed across the life span of a quality improvement project....
Reading
6 videos (Total 58 min)
Video6 videos
Failure to Sustain6m
TRIP Plus 24m
Planning Ahead8m
What Measures?10m
Examples of Successfully Sustained Projects22m
Week
2
Hours to complete
2 hours to complete

Conducting a Premortem

In this module, learners will develop an understanding of what the Pre-Mortem exercise is and how it can be used to: improve project planning, surface threats to project success and sustainment, develop interventions to mitigate risk of project failure, create an action plan to maximize the application of Pre-Mortem results, and maintain awareness of threats to project success across the project lifespan. Learners will also develop familiarity with facilitation best-practices. The Pre-Mortem Exercise can be a powerful tool to identify and mitigate risks for project failure. ...
Reading
5 videos (Total 72 min), 1 quiz
Video5 videos
Facilitating a Pre-Mortem18m
Applying Results of a Pre-Mortem14m
Revisiting the Pre-Mortem8m
Pre-Mortem Demo Exercise20m
Quiz1 practice exercise
Modules 1-2 Quiz20m
Week
3
Hours to complete
2 hours to complete

Change Management 101

In this module, learners will develop an understanding of: what is meant by change management, reasons for change initiative failure, change as a process, frameworks and processes for change, the differences between technical and adaptive work and the role of each in a change effort, leadership skills necessary for addressing adaptive change, identifying and engaging change effort stakeholders, managing conflict, developing a communication strategy for a change effort, applying a systems approach to change efforts. ...
Reading
8 videos (Total 72 min), 1 quiz
Video8 videos
Frameworks & Processes of Change15m
Adaptive vs. Technical Change3m
Adaptive Leadership3m
Stakeholder Analysis11m
Managing Conflict During Change11m
Communication as a Change Strategy3m
Methods of Changing Behavior11m
Quiz1 practice exercise
Module 3 Quiz20m
Week
4
Hours to complete
4 hours to complete

Planning for Engagement Using the 4 E's + 2 Model

In this module, learners will develop an understanding of: the role of engagement in sustainability and spread, addressing barriers to engagement, potential areas of failure in sustaining change effort gains, the 2 E's of embedding and enduring and their role in sustainment, frameworks for sustaining change efforts, a real-world example of successful sustainment of a quality improvement initiative. ...
Reading
10 videos (Total 73 min), 2 quizzes
Video10 videos
Key Implementation Concepts13m
Endure-Embed6m
A Model for Sustainability5m
A Practical Example of Sustainment10m
Expand7m
Expand: New Projects or Topic Ideas7m
8 Steps? 50% is Engagement5m
Enhancing Engagement6m
Address Barriers to Engagement6m
Quiz1 practice exercise
Module 4 Quiz18m
4.2
6 ReviewsChevron Right

Top Reviews

By SSMay 23rd 2018

Marvellous mentors and great course content. I would recommend this course to every health care professional at each level. Really thankful to mentors and Coursera.

By NVJul 27th 2018

Very informative and important course for quality improvement.Thank you very much Coursera .

Instructor

Avatar

Lisa H. Lubomski, PhD

Assistant Professor
Department of Anesthesiology and Critical Care Medicine

About Johns Hopkins University

The mission of The Johns Hopkins University is to educate its students and cultivate their capacity for life-long learning, to foster independent and original research, and to bring the benefits of discovery to the world....

About the Patient Safety Specialization

Preventable patient harms, including medical errors and healthcare-associated complications, are a global public health threat. Moreover, patients frequently do not receive treatments and interventions known to improve their outcomes. These shortcomings typically result not from individual clinicians’ mistakes, but from systemic problems -- communication breakdowns, poor teamwork, and poorly designed care processes, to name a few. The Patient Safety & Quality Leadership Specialization covers the concepts and methodologies used in process improvement within healthcare. Successful participants will develop a system’s view of safety and quality challenges and will learn strategies for improving culture, enhancing teamwork, managing change and measuring success. They will also lead all aspects of a patient safety and/or quality improvement project, applying the methods described over the seven courses in the specialization....
Patient Safety

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.