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Understanding User Needs, University of Michigan

4.8
32 ratings
6 reviews

About this Course

Designing effective interactive systems requires understanding the needs and capabilities of the people who will be using them. In this UX course we will focus on how to interact with users (or potential users) to understand what they need, what they currently do, what they love and hate, and examine human capabilities and behavior as they relate to UX design. Learners will be introduced to numerous techniques to gather data from and about users. This course is part of the User Experience (UX) Research and Design specialization offered on Coursera. What you'll learn: Find out what user needs assessments are, what qualitative research is, and how the two are related. Learn an end-to-end methodology for qualitative research that is suited for understanding user needs. The methodology includes knowledge of semi-structured interviews, in-situ observation, and affinity walls. Be exposed to good practices for conducting semi-structured interviews, in-situ observation, and affinity walls. Gain some experience with semi-structured interviews, in-situ observations, and affinity walls....
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6 Reviews

By Amber Williams

Apr 03, 2019

Learned a lot about user research, user needs assessment, interviewing, data extraction. It was more challenging than the first course in the specialization. I’ll definitely need to continue learning about this topic. Great instructor and lectures.

By Carlos Junior Barros Amador

Mar 08, 2019

A rewarding experience because I have been able to learn very valuable information. It is an excellent course. It has helped me in the personal and professional field. Thank you.

By Liubov Zhilina

Feb 24, 2019

Very useful course

By Anelia Stoyanova

Feb 13, 2019

Although it's quite intensive, the course is super important for anybody who wants to get better in this area of knowledge. 100% Recommendable.

By Eber Solorzano

Jan 29, 2019

Excelente curso

By Juangui Jordán

Jan 10, 2019

This was an excellent course. The professor is very good and the assignments are well balanced and practical. I think that I learned very useful skills that I already have put in practice in my day to day work as a frontend developer.